Risk Operations Team Lead, Bridge KYC/KYB

1 hour, 39 minutes ago
Full-time
Lead
Operations
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Guide the team in performing reviews that protect Bridge’s business, brand, and mission.
  • Support and coach the team in conducting thorough investigations of merchant accounts.
  • Manage the team’s operational performance and report KPIs to key stakeholders.
  • Identify process improvements that help scale operations and improve user experience.
  • Manage capacity and scheduling, including assigning work across team members.
  • Ensure the team has the skills and resources needed to succeed.
  • Set clear goals and expectations for individual and team performance.
  • Foster a culture of continuous improvement across team processes and procedures.
  • Support recruitment and hiring initiatives.
  • Coach and mentor team members through development conversations, feedback, and formal performance reviews.
  • Drive initiatives that create a warm, welcoming, and engaging team environment.

Requirements

  • 3+ years of management experience, ideally within Financial Crimes or Support Operations.
  • Experience coaching or leading operations teams and managing performance.
  • Experience mentoring others and providing constructive feedback.
  • Experience delivering weekly and monthly business metrics and reporting.
  • Proven ability to serve as a subject matter expert in Risk Operations.
  • Ability to work cross-functionally to deliver strong results and promote partnership.
  • Excellent written and verbal communication skills in both English and Spanish.
  • Strong planning and time management skills.
  • Experience in new process launches and continuous improvement initiatives (preferred).
  • Experience managing risk events in the system and identifying at-risk scenarios (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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