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Customer Operations Administrator

2 weeks, 6 days ago
United States
Full-time
Junior
Operations Specialist
Customer and Technical Support
Apply Now
Stream Data Centers

Stream Data Centers

Stream Data Centers provides tailored data center solutions, including Hyperscale and Private Data Centers, Colocation, and Build to Suit options. Offering resilient and scalable infrastructure, Stream ensures businesses have the capacity they need wit...

IT Services
251-1K
Founded 1999
View All Jobs 10

Description

  • Serve as the primary point of contact for customer inquiries and issue resolution.
  • Support onboarding and training for new customers, including resource creation and transition coordination from construction to operations.
  • Review and compile monthly and quarterly service performance reports using data from other teams.
  • Own customer newsletter planning, drafting, editing, stakeholder coordination, and distribution.
  • Maintain accurate documentation of customer interactions, meeting notes, feedback, and follow-up items for compliance and ESG needs.
  • Act as the liaison for maintaining Wrike or a similar project management platform across the GAM team.
  • Coordinate with cross-functional teams including technical support, sales, security, and facility management to improve the customer experience.
  • Monitor and refine operational processes to support continuous improvement and team agility.
  • Communicate clearly and consistently with internal and external stakeholders to maintain alignment on operational matters.
  • Complete ad hoc projects in support of the Director of Global Account Management + Business Operations.

Requirements

  • Bachelor’s degree in business, operations management, or a related field, or equivalent work experience.
  • 2+ years of experience in customer service, project coordination, or operations in a data center or technology-driven environment.
  • Strong organizational and multitasking skills with exceptional attention to detail and accuracy.
  • Proficiency with project management software such as Wrike, Smartsheet, Microsoft Project, or similar tools.
  • Excellent written and verbal communication skills.
  • Ability to work effectively with cross-functional teams and manage multiple priorities.
  • 4+ years of experience in customer operations or account management in a data center, technology, or energy industry preferred.
  • Familiarity with lease administration and compliance documentation, such as certificates of insurance, preferred.
  • Experience implementing process improvements and automation solutions preferred.
  • Advanced skills in Microsoft Office Suite and SharePoint administration preferred.
  • Familiarity with customer KPI tracking and reporting preferred.
  • Based in the Dallas area preferred for in-person collaboration, with the role being remote and occasional office meetings required.

Benefits

  • Medical, dental, and vision coverage.
  • Mental health resources and an Employee Assistance Program.
  • Wellness programs and Health Savings/Flexible Spending Accounts.
  • Disability and life insurance.
  • Retirement planning support.
  • Meaningful time away benefits.
  • Perks and purchasing programs.
  • Pet insurance, plus legal and identity protection.

Interested in this position?

Apply directly on the company website

Apply Now

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