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Dynamics 365 Business Central Team Manager, Support

21 hours, 28 minutes ago
United States, Canada
Full-time
Lead
Program Manager
Project and Program Management
Microsoft Dynamics 365
Apply Now
Stoneridge Software

Stoneridge Software

Stoneridge Software is a dedicated Microsoft Dynamics partner providing premium ERP and CRM solutions for diverse industries, prioritizing expert service and long-term client relationships for optimal business results.

Internet Software & Services
201-500
Founded 2012
View All Jobs

Description

  • Lead, coach, and develop team members through clear goals, performance management, mentoring, and career plans.
  • Balance team capacity and resourcing needs with client delivery priorities; escalate constraints as needed.
  • Monitor utilization, time entry, timesheet approvals, billing information, and proformas to support operations and invoicing.
  • Own team and client escalations, coordinate response plans, and ensure timely communication and resolution.
  • Oversee support-client onboarding, administration, resource assignments, and cross-team handoffs.
  • Contribute to practice strategy and continuous-improvement initiatives for service quality, automation, capacity, and operational efficiency.
  • Partner with sales and delivery leaders to qualify opportunities, scope solutions, prepare estimates, and identify expansion opportunities.
  • Provide proactive strategic consulting and reactive break/fix support for Dynamics NAV/Business Central clients.
  • Assess requirements, design and test custom solutions and integrations, and coordinate development resources for delivery.
  • Manage ISV product escalations and maintain effective client communication throughout the solution lifecycle.

Requirements

  • Bachelor’s degree in Business, Accounting, Information Technology, or a related field, or equivalent work experience.
  • 5+ years of experience leading, managing, and motivating teams through growth and development.
  • Previous consulting experience required; player/coach experience strongly preferred.
  • 5+ years of Microsoft Dynamics NAV/Business Central experience, preferably in a support role.
  • Knowledge of Microsoft Dynamics technologies beyond ERP.
  • MB-800 Dynamics 365 Business Central Functional Consultant Associate credential preferred.
  • Ability to build relationships and influence stakeholders across technical, non-technical, client, and internal groups.
  • Ability to translate complex technical concepts for varied audiences and manage multiple complex priorities proactively.
  • Strong written and verbal English communication skills, including presentation and communication-plan development.
  • Must be authorized to work for any employer in the U.S. or Canada; visa sponsorship is not available, and travel up to 25% across the U.S. and Canada is required.

Benefits

  • Competitive performance-based compensation: $144,800–$206,800 USD or C$132,500–C$194,300, inclusive of bonus opportunities.
  • Remote work available in the U.S. and Alberta, British Columbia, Manitoba, or Ontario, with flexible work schedules.
  • Medical, dental, vision, life, and disability insurance.
  • 401(k) contribution program in the U.S. or RRSP benefits in Canada.
  • Paid flexible time off, sick time or floater days, holidays, and paid parental leave.
  • Learning and development funding, personalized development plans, and continuous learning opportunities.
  • Mobile/internet reimbursement, paid business mileage, and U.S. home-office and wellness allowance.
  • Employee and family assistance program, employer charitable contributions, and U.S. HSA contributions.

Interested in this position?

Apply directly on the company website

Apply Now

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