Bilingual Patient Care Coordinator - Cardiology

48 minutes ago
Junior
Customer and Technical Support
Staffing For Doctors

Staffing For Doctors

Staffing For Doctors provides virtual medical staffing solutions for healthcare practices, connecting them with top HIPAA-compliant candidates to enhance operational efficiency, reduce overhead costs, and improve patient care through dedicated virtual ...

Health Care Providers & Services
Founded 2025

Description

  • Serve as the primary point of contact for patients and respond to inquiries with compassionate, accurate communication.
  • Provide fluent verbal and written communication in both English and Spanish to support a diverse patient population.
  • Handle a high volume of inbound and outbound calls, including patient inquiries, referrals, and general information.
  • Coordinate complex appointment scheduling for cardiology consultations, follow-ups, and diagnostic testing.
  • Conduct outbound patient outreach for post-procedure check-ins, appointment reminders, and non-clinical instructions from providers.
  • Accurately capture and update patient demographic and insurance information in the EMR during intake.
  • Manage requests for medical records, prescription refills, and specialist referrals.
  • Maintain strict HIPAA compliance in all patient interactions and administrative tasks.

Requirements

  • Native or professional fluency in both Spanish and English is required.
  • Spanish proficiency at CEFR B2 level or higher with a valid language certificate is required.
  • Previous experience in a medical front-office or call center environment is required.
  • Experience in cardiology is highly preferred.
  • Proficiency with EMR/EHR systems is required.
  • Experience using multi-line phone systems is required.
  • Exceptional phone etiquette and the ability to remain calm and professional under pressure are required.
  • Strong organizational and multitasking skills with the ability to manage scheduling, follow-ups, and live calls seamlessly are required.

Interested in this position?

Apply directly on the company website

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