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Bilingual Medical Assistant

2 hours, 17 minutes ago
El Salvador, Guatemala, Honduras, Nicaragua, Peru, Colombia
Contract
Junior
Customer Support
Customer and Technical Support
HIPAA
Apply Now
Staffing For Doctors

Staffing For Doctors

Staffing For Doctors provides virtual medical staffing solutions for healthcare practices, connecting them with top HIPAA-compliant candidates to enhance operational efficiency, reduce overhead costs, and improve patient care through dedicated virtual ...

Health Care Providers & Services
Founded 2025
View All Jobs 14

Description

  • Answer and manage high-volume inbound patient calls in English and Spanish.
  • Schedule, confirm, reschedule, and cancel appointments using athenahealth.
  • Verify insurance eligibility and collect patient demographics and intake information.
  • Route calls to providers, nurses, and other departments as needed.
  • Triage patient calls and respond to clinical questions within Medical Assistant scope of practice under provider supervision.
  • Process prescription refill requests through athenahealth for provider review and approval.
  • Coordinate referrals with specialists, imaging centers, and ancillary facilities.
  • Follow up with patients regarding lab results, imaging studies, and provider care instructions.
  • Document patient interactions, telephone encounters, and clinical communications accurately in athenahealth.
  • Send and respond to secure patient portal messages and maintain HIPAA-compliant documentation.

Requirements

  • athenahealth (athenaOne) EMR experience is required with no exceptions.
  • Fluent English and Spanish are required.
  • Minimum 2 years of Medical Assistant experience supporting U.S.-based healthcare providers.
  • Experience performing both front-office and back-office Medical Assistant duties.
  • Strong knowledge of medical terminology, clinical workflows, prescription refill processes, and referral coordination.
  • Experience verifying insurance eligibility and patient benefits.
  • Ability to answer clinical questions appropriately within Medical Assistant scope of practice.
  • Excellent verbal and written communication skills.
  • Outstanding customer service, phone etiquette, and organizational skills.
  • Ability to work independently in a fast-paced remote environment while maintaining accuracy and professionalism.

Benefits

  • Full-time contractor role, 40 hours per week.
  • Negotiable pay rate based on skillset and experience.
  • Monday through Friday schedule.
  • 8 AM to 5 PM EST schedule.
  • Remote work from home.

Interested in this position?

Apply directly on the company website

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