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Field Service Engineer

4 hours, 39 minutes ago
Europe, United Kingdom
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Apply Now
SPT Labtech

SPT Labtech

SPT Labtech designs and manufactures advanced lab automation solutions that enhance sample management, liquid handling, and multiplexed detection, significantly improving the efficiency of scientific research and contributing to advancements in human h...

Life Sciences Tools & Services
251-1K
Founded 2001
View All Jobs 3

Description

  • Perform on-site installation, preventative maintenance, and repair work for field service customers.
  • Prioritise and execute emergency repairs and service visits in coordination with the Service and Support Scheduler.
  • Deliver timely, clear, and professional communication to ensure high customer satisfaction.
  • Travel at short notice to support other Field Service Engineers when required.
  • Complete all required service documentation accurately and on time.
  • Escalate and communicate product quality issues to the appropriate internal stakeholders.
  • Work closely with the Sales team and Field Applications Specialists.
  • Meet key performance indicators related to service quality and impact.

Requirements

  • Previous experience with electro-mechanical and automated systems is essential.
  • Experience in the pharmaceutical or healthcare sectors is desirable.
  • Experience with liquid handling systems is desirable.
  • Ability to travel at short notice in the UK and Europe, with at least 60% overnight travel at times.
  • Excellent time management, planning, and workload prioritisation skills.
  • Strong customer focus and excellent communication skills.
  • A proactive, flexible, self-motivated, and team-oriented approach.
  • Engineering Apprenticeship plus HNC, or HND in Electrical or Mechanical Engineering.
  • Valid passport and driving licence.
  • Based in the UK, ideally in the London, Cambridge, or Oxford area; proximity to a major airport is advantageous.

Benefits

  • Competitive salary package.
  • Comprehensive benefits package.
  • Private medical insurance.
  • Generous pension plan.
  • Opportunity to work with a talented, motivated, and driven team.
  • Exposure to a diverse and innovative product range.
  • Dynamic and varied workload with real impact.

Interested in this position?

Apply directly on the company website

Apply Now

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