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Customer Success Manager, Financial Services

1 month ago
Singapore
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Generative AI Google Tag Manager
Apply Now
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996
View All Jobs 117

Description

  • Partner with account managers and the wider GTM team to align account strategy and commercial goals.
  • Use internal data tools to track client engagement, identify adoption opportunities, and spot churn risk early.
  • Conduct discovery into client workflows and pain points to build and refine financial services use cases.
  • Build strong relationships with investment professionals across levels and deliver white-glove client service.
  • Translate customer feedback into internal product and content improvement requests.
  • Work closely with Product Management and Content teams to influence future product development and beta feedback loops.
  • Engage directly with newly onboarded and existing clients to demonstrate platform value and support renewals.
  • Develop a deep understanding of client workflows, challenges, and goals across financial services segments.
  • Support long-term account success and net retention across dedicated accounts.

Requirements

  • 2+ years of experience in Financial Services or supporting Financial Services clients in a fintech/SaaS organization.
  • Experience working with clients or workflows in at least one of: Asset Management, Investment Banking, Private Equity/VC, or Hedge Funds.
  • Minimum 2 years of work experience in a high-growth fintech/SaaS firm in sales, client success, product, or another client-facing or investment role.
  • Demonstrated interest in generative AI and its application in Financial Services.
  • Knowledge of the competitive landscape for GenAI in Financial Services.
  • Strong executive presence and presentation skills, including the ability to engage stakeholders at all levels.
  • Comfort leading evaluations such as on-site workshops, whiteboard sessions, and multi-call demos.
  • Highly articulate, consultative, and confident client-facing communication style.
  • Strong oral, written, and presentation skills.
  • Effective attention to detail, time management, and task prioritization under pressure.
  • Ability and interest to work autonomously in a dynamic, entrepreneurial team culture.
  • Empathetic, curious-minded, client-centric, and collaborative mindset.

Benefits

  • The posting does not list specific compensation, bonus, or equity details.
  • AlphaSense is an equal-opportunity employer.
  • Reasonable accommodation is provided to qualified employees with protected disabilities, as required by applicable law.
  • The company supports a work environment that respects, inspires, and includes all individuals.

Interested in this position?

Apply directly on the company website

Apply Now

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