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Director, Clinical Operations

3 hours, 1 minute ago
Anywhere
Full-time
Lead
Operations Manager
Project and Program Management
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 50

Description

  • Own the end-to-end performance and evolution of the 24/7 Crisis Line, Critical Incident Response, Mandatory Referral, and Manager Consultation services.
  • Translate enterprise customer needs and clinical quality requirements into scalable clinical operating models.
  • Partner cross-functionally with Product, Care Support, Customer Success, Legal, Network Operations, and Business Intelligence to improve service delivery and the member experience.
  • Represent crisis services in executive forums and customer conversations as needed.
  • Ensure clinical safety, compliance, and adherence to best practices across all programs.
  • Oversee escalation frameworks and high-risk case review processes in partnership with senior clinical leadership.
  • Drive standardization of clinical protocols and quality assurance mechanisms.
  • Lead and develop a multi-layered clinical leadership team overseeing a large frontline organization.
  • Build succession planning, leadership development, and performance management practices.
  • Lead 24/7 operational performance, including workforce planning, service levels, utilization, and cost-to-serve.
  • Manage against KPIs across access, quality, productivity, and customer satisfaction.
  • Use data to identify trends, mitigate risk, forecast demand, and improve performance.
  • Drive process optimization initiatives that improve efficiency while preserving clinical quality.
  • Lead change management initiatives in a fast-paced, evolving environment.

Requirements

  • 8+ years of progressive leadership experience in behavioral health, crisis services, EAP, or high-acuity clinical operations.
  • Experience overseeing large frontline teams of 100+ FTEs.
  • Direct experience leading 24/7 clinical operations with responsibility for staffing, service levels, and risk oversight.
  • Active independent clinical license such as LCSW, LMFT, PsyD, LCPC, MD, or RN.
  • Strong preference for expertise in Acute Stress Disorder, PTSD, and trauma-related disorders.
  • Strong operational acumen, including workforce planning, KPI management, and cost optimization.
  • Proven ability to lead through change in fast-scaling, matrixed environments.
  • Executive presence and ability to partner effectively with customers.
  • Track record of building resilient, high-performing leadership teams with strong retention and engagement.
  • Ability to balance clinical integrity with business performance and customer needs.
  • Willingness to travel 5–10%.

Benefits

  • Target base salary of $164,900 to $197,500.
  • Competitive total rewards package including equity and benefits.
  • Health, dental, and vision coverage starting on day one.
  • Access to One Medical, with HSA and FSA plans available and Spring contributing up to $1,000 to HSAs depending on plan type.
  • Employer-sponsored 401(k) match of up to 2%.
  • Yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents.
  • Competitive paid time off, including vacation, sick leave, and company holidays.
  • Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to fertility care support through Carrot, plus a $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub for fitness, mindfulness, nutrition, and sleep support.
  • Access to BrightHorizons for sponsored child care, back-up care, and elder care.
  • Up to $1,000 per year in professional development reimbursement.
  • $200 per year in donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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