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Clinical Manager, Clinical Operations

1 hour, 43 minutes ago
Anywhere
Full-time
Senior
Operations Manager
Operations
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 50

Description

  • Supervise and lead clinical team members supporting a portfolio of customers.
  • Interview, hire, onboard, and develop team members through regular 1:1s, team meetings, and performance reviews.
  • Ensure timely delivery of clinical services, including assessment, care management, crisis intervention, safety planning, and care coordination.
  • Monitor caseloads and performance metrics, and implement workflows and benchmarks that support SLAs and team effectiveness.
  • Lead the team through rapid operational and clinical change as care models evolve.
  • Provide critical incident response support and ensure urgent needs are addressed appropriately.
  • Review cases, deliver feedback, coach staff, and provide clinical consultation to uphold quality and documentation standards.
  • Support operational readiness for high-acuity and after-hours needs, including periodic on-call coverage and coordination with overnight teams.
  • Collaborate with clinical leadership and cross-functional stakeholders to improve processes, SOPs, and clinical models.
  • Foster a collaborative, mission-driven team culture focused on excellence, compliance, and compassionate care.

Requirements

  • 3+ years of leadership and management experience, including supervision of teams of 15+.
  • 10+ years of behavioral health experience, including experience in EAP and management consultation.
  • Active independent clinical license such as LCSW, LMFT, PsyD, LCPC, MD, or RN.
  • Proven success building, growing, and mentoring high-performing teams.
  • Strong communication skills with the ability to inspire and engage a team.
  • High sense of urgency and results orientation with a strong service mindset.
  • Training and experience in evidence-based modalities of care, including longitudinal care management.
  • Experience working in a rapidly changing organization.
  • Experience with telephony and documentation tools and systems.

Benefits

  • Target base salary range of $97,000-$113,500.
  • Competitive total rewards package including stock options.
  • Health, dental, and vision coverage starting on day one.
  • HSA and FSA options, with Spring contributing up to $1K to HSAs depending on plan type.
  • Employer-sponsored 401(k) match of up to 2%.
  • Annual allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents.
  • Competitive paid time off, including vacation, sick leave, and company holidays.
  • Parental leave after 6 months of tenure, including 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to fertility care support through Carrot plus $4,000 in fertility expense reimbursement.
  • Access to Wellhub for fitness, mindfulness, nutrition, and sleep offerings.
  • Access to BrightHorizons for sponsored child care, back-up care, and elder care.
  • Up to $1,000 in annual professional development reimbursement.
  • $200 per year in donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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