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Clinical Care Navigator, After Hours (Saturday to Wednesday; 2pm-10pm ET)

3 hours, 54 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 7

Description

  • Provide real-time clinical support, psychoeducation, and referrals to members on a clinical phone queue.
  • Use active listening, motivational interviewing, and solution-focused approaches to engage members with mental health, substance use, and family or relationship concerns.
  • Assess risk, deliver crisis support, create safety plans, and follow up with high-risk members to support timely care.
  • Recommend appropriate next steps and coordinate connections to Spring Health clinicians, physicians, coaches, or external resources.
  • Support members and leaders after hours and connect them with the Global team, Management Consultation team, or Spring internal teams as needed.
  • Document interactions professionally and communicate with members and providers by email.
  • Follow care management outreach protocols and use clinical judgment to identify and resolve barriers to care.
  • Collaborate closely with care providers, Provider Operations, Care Support, Benefits/Billing, and Product teams to improve the member experience.
  • Participate in staff meetings, case consultations, and trainings.
  • Assist with onboarding and mentoring new team members while maintaining confidentiality, compliance, and ethical standards.

Requirements

  • LCSW, LMFT, LPC, or licensed psychologist credential required.
  • Minimum of 2+ years of direct clinical care experience.
  • Expertise in crisis assessment and safety planning.
  • Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions.
  • Availability to work Saturday through Wednesday, 2pm–10pm EST, or the equivalent in your local time zone.
  • Flexibility for occasional shift changes and holidays that fall on scheduled workdays.
  • Ability to work independently and exercise strong critical thinking when leadership is not present.
  • Must be fully engaged and free from interruptions for the duration of the shift.
  • Excellent listening, written, and verbal communication skills.
  • Comfortable using multiple computer platforms, learning new systems, multitasking, and switching contexts quickly.

Benefits

  • Target base hourly range of $33.33–$42.31 per hour.
  • Competitive total rewards package including stock options.
  • Health, dental, and vision coverage starting on day one for employees and dependents.
  • Access to One Medical, plus HSA and FSA options with up to $1,000 Spring contribution to HSAs depending on plan type.
  • Employer-sponsored 401(k) match of up to 2%.
  • Annual allotment of no-cost visits to Spring Health network therapists, coaches, and medication management providers for employees and dependents.
  • Competitive paid time off, including vacation, sick leave, and company holidays.
  • Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Up to $1,000 per year for professional development reimbursement.
  • Access to fertility support through Carrot, including $4,000 in reimbursement for related fertility expenses.
  • Access to Wellhub for fitness, mindfulness, nutrition, and sleep resources.
  • Access to BrightHorizons for sponsored child care, back-up care, and elder care.
  • $200 per year in donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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