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Business Analyst, Operations Performance (Clinical Operations)

1 hour, 45 minutes ago
United States
Full-time
Mid Level
Business Analyst
Data Science and Analytics
Looker SQL
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 45

Description

  • Develop and maintain quality monitoring frameworks, including sampling strategies, QA rubrics, and calibration processes.
  • Translate quality data into actionable insights, identify root causes, and recommend operational improvements.
  • Partner with Clinical Operations leaders and frontline stakeholders to design and evaluate quality improvement initiatives.
  • Build feedback loops that connect quality insights to coaching, enablement, SOP updates, and knowledge management.
  • Leverage AI to improve quality workflows while maintaining human oversight and controls.
  • Own quality measurement and reporting, including KPI definitions, scorecards, and recurring performance packages.
  • Support ad hoc analyses and special projects by framing questions, analyzing data, and delivering decision-ready outputs.

Requirements

  • Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; a Master’s degree is a plus.
  • 2–4+ years of experience in management consulting, operations analytics, quality/performance management, process improvement, or a related role.
  • Healthcare and/or member-facing operations experience is a plus.
  • Experience building quality measurement systems, performance scorecards, or operational KPI frameworks.
  • Proven experience developing and managing analytical models.
  • Strong command of data and visualization tools such as Looker, SQL, and Hex.
  • Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis.
  • Excellent communication and storytelling skills with the ability to synthesize complex analysis into actionable insights.
  • A builder’s mindset and comfort creating frameworks, processes, and standards in a scaling environment.
  • Ability to work fully remotely; being onsite in the NYC office once a week is preferred.

Benefits

  • Target base salary of $80,000 to $92,000, within a competitive total rewards package.
  • Health, dental, and vision coverage starting on day one.
  • Access to One Medical, plus HSA and FSA plans with up to $1K Spring HSA contribution depending on plan type.
  • Employer-sponsored 401(k) match of up to 2%.
  • Annual allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents.
  • Competitive paid time off, including vacation, sick leave, and company holidays.
  • Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Up to $1,000 in annual professional development reimbursement.

Interested in this position?

Apply directly on the company website

Apply Now

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