Public Safety Analyst

2 months, 1 week ago
Full-time
Mid Level
Data Science and Analytics
Mark43

Mark43

Mark43 redefines public safety software with an integrated Records Management System and a cloud-based Computer Aided Dispatch System, empowering first responders with reliable information and setting industry standards for customer support.

Professional Services
251-1K
Founded 2012
$179M raised

Description

  • Collaborate closely with public safety professionals to understand operational needs and translate them into technical solutions.
  • Provide expert support and guidance to customers to help them get value from Mark43 products and services.
  • Deliver high-quality customer service to non-technical users navigating complex processes.
  • Build and maintain data analytics dashboards and reports for public safety operations and decision-making.
  • Deliver training sessions and workshops for public safety personnel.
  • Serve as a senior point of contact between customers and internal technical teams.
  • Gather and analyse customer feedback to inform product and service improvements.
  • Work with management to identify process improvement and innovation opportunities.
  • Stay current on developments in public safety technology and data analytics.
  • Contribute to longer-term planning around public safety data management and analytics.

Requirements

  • 3 to 5 years of experience in a business analyst or data analyst role.
  • Ability to communicate clearly and confidently with public safety professionals.
  • Strong listening skills and the ability to guide non-technical audiences through technical topics.
  • Excellent organisational skills with the ability to manage customer needs, internal requests, and deadlines effectively.
  • Strong interpersonal skills and a collaborative working style.
  • Experience leading projects and supporting or mentoring more junior team members.
  • Ability to work from the Manchester office or a customer site at least three days per week over time.
  • Must be authorized to work in the country of hire; sponsorship is not available.
  • Role is subject to security vetting and requires obtaining and maintaining NPPV3 clearance.

Benefits

  • Remote role with approved hiring locations in Canada, the UK, and select U.S. states.
  • Opportunity to work on technology that supports public safety and community wellbeing.
  • Mark43 will sponsor and manage the security vetting process.
  • Reasonable accommodations are available for qualified individuals with disabilities.
  • Commitment to an inclusive hiring process and equal employment opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

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