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Associate Director, Complex Care Programs

2 hours, 53 minutes ago
Anywhere
Full-time
Lead
Operations Manager
Project and Program Management
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 50

Description

  • Own strategic and operational planning and execution for launching and optimizing new Complex Care offerings.
  • Monitor end-to-end program performance using a data-driven approach and identify areas for improvement.
  • Develop capacity and budget models and advocate for the operational resources needed to support new programs.
  • Build and maintain strategic partner relationships to improve member experience and expand capabilities.
  • Partner with Strategy, Product Marketing, Sales, and Customer Success to position Complex Care initiatives in the market.
  • Support Product and Engineering in designing and implementing new technology features.
  • Drive revenue, margin, launch, and satisfaction outcomes through continuous service and operating model optimization.
  • Collaborate with clinicians and cross-functional stakeholders to ensure programs are delivered effectively and scaled sustainably.

Requirements

  • 5+ years of cross-functional experience in a high-growth environment.
  • Deep experience in operations, healthcare, and strategy.
  • Proven ability to translate business needs into scalable initiatives.
  • Experience partnering with clinicians.
  • Ability to balance high-level operational strategy with tactical implementation.
  • Strong organizational skills and ability to manage multiple projects and workstreams in a fast-paced environment.
  • Self-starter with the ability to influence organizational change and build internal and external relationships.
  • Empathetic, communicative, and receptive to real-time feedback.
  • Experience in crisis response or leave of absence programs is a plus.
  • Willingness to travel approximately 10% for team or company events and meetings.

Benefits

  • Target base salary range of $160,000 to $184,000.
  • Competitive total rewards package including equity and benefits.
  • Health, dental, and vision coverage starting on day one.
  • Access to One Medical, plus HSA and FSA plans with Spring contributing up to $1,000 to HSAs depending on plan type.
  • Employer-sponsored 401(k) match of up to 2%.
  • Annual no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents.
  • Competitive paid time off including vacation, sick leave, and company holidays.
  • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months of tenure.
  • Access to fertility care support through Carrot, including $4,000 reimbursement for related expenses.
  • Access to Wellhub, BrightHorizons, Noom, up to $1,000 in professional development reimbursement, and $200 per year in donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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