Outbound & Fulfillment Ops SME

1 day, 11 hours ago
Contract
Mid Level
Data Science and Analytics
Spreetail

Spreetail

Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. They purchase products from top partners, list on major marketplaces, and provide next-day order fulfillment with their i...

Internet Software & Services
251-1K
Founded 2006
$208M raised

Description

  • Own WIS and WQS exceptions end-to-end by identifying root causes and driving corrective actions.
  • Monitor outbound accuracy metrics across the fulfillment network and identify recurring issue patterns.
  • Partner with fulfillment centers, Platform Services Account Managers, and Marketplace Operations to improve shipping accuracy and compliance.
  • Translate operational findings into structured, actionable work for FC Problem Solver teams.
  • Drive continuous process improvement by identifying systemic fulfillment issues and recommending solutions.
  • Maintain trend analysis and pattern libraries to support recurring issue detection and resolution.
  • Surface operational recommendations that improve accuracy, throughput, and dwell time performance.
  • Manage operational escalations and communicate findings clearly across warehouse, leadership, and client-facing teams.

Requirements

  • Experience in a fulfillment center, 3PL, or ecommerce operations environment with exposure to outbound shipping, pick/pack, or order fulfillment workflows.
  • Strong analytical and root cause investigation skills with the ability to distinguish isolated exceptions from systemic process failures.
  • Advanced proficiency in Excel.
  • Experience using Microsoft Power BI for operational reporting, trend analysis, and exception management.
  • Familiarity with WMS and inventory management systems.
  • Understanding of outbound routing, scan verification workflows, zoning logic, and conveyor operations.
  • Experience managing operational escalations and communicating cross-functionally.
  • Ability to translate fulfillment center findings into actionable recommendations for leadership and client-facing teams.
  • Remote work setup with an Intel i3 or equivalent processor or higher, at least 4GB RAM, Windows 10+ or macOS, dual monitors, a stable wired internet connection of 10 Mbps or higher, a PC headset, and an HD webcam of at least 720p.

Benefits

  • Remote position.
  • Hourly pay of $10 to $25.
  • Opportunity to work for a fast-growing ecommerce company.
  • Work-from-home setup supported by clear equipment and connectivity requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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