Customer Success Specialist EU, Mandarin Speaking

10 hours, 25 minutes ago
Full-time
Junior
Customer and Technical Support
Spreetail

Spreetail

Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. They purchase products from top partners, list on major marketplaces, and provide next-day order fulfillment with their i...

Internet Software & Services
251-1K
Founded 2006
$208M raised

Description

  • Provide day-to-day support to the Account Management Team to help meet individual and collective performance targets.
  • Coordinate delivery dates and manage daily operational updates.
  • Handle complaints, return requests, and reshipment requests.
  • Manage order entry, order management, and customer master data maintenance.
  • Maintain existing customer relationships and support effective communication across internal and external stakeholders.
  • Act as a point of contact for customer service escalations from key platform and service brand partners.
  • Resolve issues in a timely and high-quality manner.
  • Identify process gaps and help develop and implement service improvement initiatives.
  • Collaborate cross-functionally to ensure customer requirements are met.
  • Support performance improvement by identifying business opportunities and driving initiatives independently.

Requirements

  • Fluency in both Mandarin and English, written and spoken.
  • Experience in strategic operations, outbound/inbound transportation, or fulfillment operations.
  • Strong attention to detail and analytical skills.
  • Ability to collaborate cross-functionally and drive alignment across teams.
  • Ability to work proactively and independently in a fast-paced environment.
  • Strong organizational skills and the ability to manage multiple priorities effectively.
  • Ability to influence others and hold team members accountable for performance.
  • Ability to interpret data accurately and use it to inform decision-making.

Interested in this position?

Apply directly on the company website

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