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Director, Account Management

1 month, 3 weeks ago
United States
Full-time
Executive
Account Manager
Customer and Technical Support
Apply Now
Spreedly Support

Spreedly Support

Spreedly is a global Payments Orchestration Platform that simplifies connecting to payment services worldwide with a single API. Securely integrate multiple payment gateways for efficient and flexible payment solutions.

Diversified Financial Services
51-250
Founded 2008
$81M raised
View All Jobs 4

Description

  • Lead, coach, and develop a global team of Account Managers across SMB, Mid‑Market, and Enterprise segments.
  • Own team forecasting, pipeline health, and reporting to ensure predictable performance against NRR and expansion targets.
  • Build and refine operating rhythms for the team, including 1:1s, deal reviews, QBRs, and performance management.
  • Partner with Sales, Product, Marketing, and Customer Success to develop and execute segment and whitespace strategies.
  • Drive deal strategy and execution with the team, including proposal development, negotiation guidance, and expansion planning.
  • Create and standardize tools, templates, and playbooks that elevate how the team engages customers.
  • Serve as a senior escalation point for strategic and global accounts to ensure a best‑in‑class customer experience.
  • Hire, onboard, and grow talent within Account Management, including developing team leads and future managers.
  • Navigate and champion organizational change to help the team adapt as the company scales and evolves.
  • Travel up to 20% (including internationally) to support customer relationships and team needs.

Requirements

  • 5+ years of total experience in Account Management and/or Customer Success.
  • 3+ years of experience managing a team of account managers or existing‑business sellers, including enterprise segment exposure.
  • Demonstrated success managing and growing a multimillion‑dollar book of business with strong understanding of Net Revenue Retention (NRR) and expansion dynamics.
  • Proven experience working with international/global customers and navigating complex, multi‑stakeholder organizations.
  • Strong operational rigor in forecasting, pipeline management, and running effective team cadences (1:1s, QBRs, deal reviews).
  • Superior verbal and written communication skills with the ability to influence up, down, and across the organization.
  • Aptitude for technology and ability to communicate and work effectively with highly technical customers and internal stakeholders.
  • Ability to operate autonomously in a dynamic, fast‑paced, and evolving environment with a solutions‑oriented attitude.
  • Preferred: background in payments, fintech, or infrastructure SaaS.
  • Preferred: experience with consumption‑based or API‑first SaaS models and demonstrated success during high‑growth scaling periods ($20M–$100M ARR).

Benefits

  • Competitive salary plus equity package.
  • Outstanding medical and dental benefits, including 100% employer‑paid options.
  • Company‑paid life and disability insurance, with optional vision, supplemental insurance, and FSAs.
  • Open Paid Time Off policy plus 12 weeks of paid parental leave for new parents.
  • Matching 401(k) plan (5% up to $5,000 yearly).
  • $1,000 annual professional development stipend and access to company‑paid professional coaching.
  • Monthly home working/digital lifestyle stipend, new MacBook, and one‑time accessory reimbursement.
  • Visits to company HQ in Durham, North Carolina for remote employees.

Interested in this position?

Apply directly on the company website

Apply Now

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