Billing Operations Lead

1 month ago
Full-time
Senior
Operations
Spotify

Spotify

Spotify is a leading global audio streaming service empowering artists and inspiring fans worldwide with over 70 million tracks. It has 365 million users, including 165 million subscribers, across 178 markets.

Media
Founded 2006

Description

  • Lead the day-to-day operations of global vendor billing support teams across self-serve and direct buying channels.
  • Serve as the main point of contact for billing escalations and resolve complex issues including invoice disputes, credit adjustments, and billing setup questions.
  • Oversee the end-to-end invoicing process from advertiser setup through dispute resolution and invoice reissuance.
  • Partner with Finance and Accounting to design and improve scalable billing systems, workflows, and processes.
  • Ensure billing operations align with country-specific invoicing requirements and compliance standards.
  • Work with Fraud teams to identify suspicious advertiser activity and support investigations.
  • Maintain clear documentation, process guides, and training materials for billing support teams.
  • Identify skill gaps within vendor teams and support onboarding and continuous learning programs.
  • Review support cases to identify trends, improve quality, and reduce recurring billing issues.
  • Collaborate cross-functionally with Product, Sales Systems, Finance, Legal, and other partners on billing changes and new product launches.

Requirements

  • 5+ years of experience in billing operations, revenue operations, financial operations, or a related field.
  • Experience working with global vendor support teams across multiple time zones.
  • Understanding of billing and invoicing processes, including invoice generation, adjustments, and dispute resolution.
  • Experience working with Finance and Accounting teams to build or improve operational processes.
  • Comfort navigating fraud detection or compliance-related workflows and partnering with relevant teams.
  • Proactive approach to identifying issues and improving processes before they scale.
  • Strong attention to detail and a focus on accuracy, documentation, and compliance.
  • Ability to communicate clearly and collaborate effectively across a range of stakeholders.
  • Based within the Eastern Standard Time zone for this remote role.

Benefits

  • Base salary range of $91,395–$130,564 USD plus equity.
  • Health insurance.
  • Six-month paid parental leave.
  • 401(k) retirement plan.
  • Monthly meal allowance.
  • 23 paid days off.
  • Paid flexible holidays.
  • Paid sick leave.

Interested in this position?

Apply directly on the company website

Apply Now

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