Operations Manager, Payments

5 months, 3 weeks ago
Full-time
Lead
Operations
Sporty Group

Sporty Group

Sporty Group is a global consumer internet and media organization that specializes in digital and linear sports broadcasting, offering its leading free-to-air platform, SportyTV, which engages millions of users across multiple countries and continents.

Media
51-250
Founded 2013

Description

  • Define, own, and manage core payment operations and performance metrics, including acceptance rates, conversion, compliance, and cost.
  • Develop and implement fraud prevention and risk management strategies, policies, and procedures.
  • Analyze market trends in the payments space to improve customer experience and operational efficiency.
  • Monitor business and process metrics to identify issues and drive improvements.
  • Oversee investigations into suspected fraudulent activity, including analysis of data, documentation, and evidence.
  • Collaborate with product and engineering teams to solve local challenges and improve customer experience.
  • Recruit, manage, lead, and motivate a geographically distributed team of payment professionals.
  • Stay current on changes in regulations, systems, and industry trends affecting payments.
  • Establish and revise payment policies, enforce compliance directives, and assess operational needs.
  • Serve as the primary point of contact with network partners to resolve production issues.

Requirements

  • Fluency in both written and spoken English.
  • Bachelor’s or Master’s degree in Finance or a related field.
  • Advanced knowledge of global payment systems and region-specific rules and regulations.
  • Payment operations experience in tech, fintech, or gaming is an advantage.
  • Proven experience in fraud, risk, KYC, investigation, and risk management.
  • Expert experience managing, leading, and building teams.
  • Strong analytical and decision-making skills with the ability to use data and metrics to improve payment operations.
  • Experience owning and resolving complex payment issues.
  • Understanding of compliance and risk awareness.

Benefits

  • Remote-first company with a sustainability focus.
  • Competitive salary plus individual performance-based quarterly bonuses.
  • 20 days annual leave plus public holidays.
  • Core working hours from 10am to 3pm in your local time zone, with flexibility outside those hours.
  • South African employment contract.
  • Referral bonuses and flash bonuses.
  • Top-of-the-line equipment.
  • Annual company retreats for internal networking opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Manager, Marketing & Communications Operations

Jobs for the Future 251-1K Education Services

Jobs for the Future (JFF) is seeking a Senior Manager, Marketing & Communications Operations to manage budgets, vendors, project systems, and team processes that enable an effective national Marketing and Communications function.

Asana Salesforce
14 hours, 1 minute ago

Credit Bureau Relationship Manager

Monzo 1K-5K Banks

Monzo is hiring a Credit Supplier Associate to support credit bureau and external-data supplier operations for its UK and expanding EU lending products.

14 hours, 16 minutes ago

Strategic Innovation Lead, Operations

Monzo 1K-5K Banks

Monzo is hiring a UK-remote Ops Labs professional to turn strategy and customer insights into experiments that improve customer experience, reduce operational demand, and create scalable value across Operations.

14 hours, 31 minutes ago

Operations Manager, Palliative Transition Partner (Remote)

Ennoble Care 51-250 Health Care Providers & Services

Ennoble Care is hiring an Operations Manager, Palliative Transition Partner to lead centralized patient coordination, scheduling, reporting, and partner operations for its expanding home-based palliative and hospice care programs.

14 hours, 31 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers