Operations Manager, Payments

1 week ago
Full-time
Lead
Operations
Sporty Group

Sporty Group

Sporty Group is a global consumer internet and media organization that specializes in digital and linear sports broadcasting, offering its leading free-to-air platform, SportyTV, which engages millions of users across multiple countries and continents.

Media
51-250
Founded 2013

Description

  • Define, own, and manage core payment operations and key metrics such as payment acceptance, performance, conversion, compliance, and cost.
  • Develop and implement fraud prevention and risk management strategies, policies, and procedures.
  • Analyze market trends in the payments space to improve customer experience and operational efficiency.
  • Monitor business and process metrics to identify issues and drive improvements in core KPIs.
  • Oversee investigations into suspected fraud, including analysis of data, documentation, and evidence.
  • Collaborate with product and engineering teams to solve local challenges and deliver enhanced customer experience.
  • Recruit, manage, lead, and motivate a geographically distributed team of payment specialists.
  • Assess changing payment landscapes and stay current on regulations, systems, and industry trends.
  • Establish, revise, and enforce payment policies, compliance directives, and operational procedures.
  • Act as the primary point of contact with network partners to resolve production issues and ensure timely end-user issue resolution.

Requirements

  • Fluency in both written and spoken English.
  • Bachelor’s or Master’s degree in Finance or a related field.
  • Advanced knowledge of global payment systems and region-specific rules and regulations.
  • Payment operations experience in tech, fintech, or gaming is an advantage.
  • Proven experience in fraud, risk, KYC, investigations, and risk management.
  • Expert experience managing, leading, and building teams.
  • Strong analytical and decision-making skills, with the ability to use data and metrics to improve payment operations.
  • Experience owning and solving complex payment issues.
  • Understanding of compliance and risk awareness.

Benefits

  • Remote-first company with a sustainability focus.
  • Competitive salary with individual performance-based quarterly bonuses.
  • 20 days of annual leave plus public holidays.
  • Core working hours from 10am to 3pm in your local time zone, with flexibility outside those hours.
  • South African employment contract.
  • Referral bonuses and flash bonuses.
  • Top-of-the-line equipment.
  • Annual company retreats for internal networking opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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