IN Associate - Customer Success (Gurugram)

1 month ago
Full-time
Junior
Customer and Technical Support
Sporty Group

Sporty Group

Sporty Group is a global consumer internet and media organization that specializes in digital and linear sports broadcasting, offering its leading free-to-air platform, SportyTV, which engages millions of users across multiple countries and continents.

Media
51-250
Founded 2013

Description

  • Handle customer queries across web chat, email, and social media channels.
  • Educate current and potential customers on Sporty products, services, and processes.
  • Probe and troubleshoot customer issues and provide suitable, satisfactory solutions.
  • Maintain accurate customer records and documentation.
  • Identify and escalate priority or unresolved issues to the Team Leader and Ops Team.
  • Achieve agreed KPIs and objectives related to customer support performance.
  • Adhere strictly to shift schedules, internal policies, procedures, and processes.
  • Actively participate in team meetings and collaborate with teammates to improve service delivery.
  • Deliver polite, professional customer interactions and work under minimal supervision.

Requirements

  • Bachelor’s degree from any stream (accepted if a fresher).
  • Minimum HSC with at least 1 year of relevant customer support experience (for non-freshers).
  • Fluent written and spoken English.
  • Good typing skills.
  • Passionate about customer care and delivering quality service.
  • Able to work well under pressure and with minimal supervision.
  • Fast learner who can work toward set targets.
  • Time flexibility to work rotational shifts, including public holidays and weekends.

Benefits

  • Annual performance bonus.
  • Night shift allowance.
  • Overtime payment for extra hours worked.
  • Referral hire bonus for successful referrals.
  • Health and life insurance.
  • Company-provided IT asset.
  • 5-day workweek with 21 days paid leave (plus 12 public holidays).
  • Team fun activities and quarterly team outings.

Interested in this position?

Apply directly on the company website

Apply Now

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