IT Help Desk Technician (Remote - United States, Full-Time)

12 hours, 38 minutes ago
Full-time
Junior
Customer and Technical Support
Sports Academy

Sports Academy

Sports Academy offers a transformative educational experience that integrates sports and academics, fostering resilience, teamwork, and leadership skills in students to prepare them for success in both their educational and personal lives.

Education Services
Founded 2014

Description

  • Serve as the primary support contact through email, chat, ticketing, and phone.
  • Diagnose and resolve laptop and tablet login, software, connectivity, and basic hardware issues.
  • Help students and parents use learning platforms and connected tools.
  • Escalate hardware repairs, complex investigations, and leadership issues with complete context.
  • Maintain internal knowledge-base articles and family-facing help documentation.
  • Log tickets accurately and report weekly on support volume, resolution times, and recurring issues.

Requirements

  • 2–3 years of experience supporting non-technical users, preferably in education, consumer, school, or service environments.
  • Strong customer-service skills and the ability to communicate patiently with students and parents.
  • Clear written communication and documentation skills.
  • Troubleshooting experience across Mac, Windows, iOS, and Chromebook devices.
  • Availability to work a schedule that includes weekend coverage.
  • Familiarity with AI support tools; experience with Perplexity Computer is a plus.
  • Reliable home workspace with strong internet, webcam, and microphone.
  • U.S.-based with authorization to work in the United States.
  • Experience with K–12 or 1:1 device programs is preferred.
  • Experience with Zendesk, Freshdesk, HubSpot Service Hub, or comparable ticketing platforms is preferred.
  • Bilingual English/Spanish skills and certifications such as CompTIA A+, Google Workspace Administrator, or Apple Certified Support Professional are preferred.

Benefits

  • $25 per hour.
  • Remote work within the United States.

Interested in this position?

Apply directly on the company website

Apply Now

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