3rd Line Technical Support Engineer

4 hours, 42 minutes ago
Full-time
Senior
Cybersecurity
Spherica UK

Spherica UK

Spherica is an automation first IT Managed Service Provider, delivering next generation automated IT services that drive business-changing efficiencies. Their mission is to help businesses do more with less through the power of technology, providing co...

Internet Software & Services
51-250
Founded 2009

Description

  • Provide 3rd line technical support across infrastructure, networking, and security operations.
  • Support day-to-day managed service tasks within a 24/7/365 operational team.
  • Oversee technical processes to maintain reliability and security of customer environments.
  • Maintain relationships with high-profile clients and stakeholders.
  • Follow best practices for IT operations and service delivery.
  • Monitor and support routing, switching, and WAN/LAN technologies.
  • Manage and support firewall, SD-WAN, switch, Wi-Fi, and identity/access technologies.
  • Operate and maintain security controls including SIEM, DLP, vulnerability management, cyber threat intelligence, and endpoint protection.
  • Work remotely while travelling to client sites when required.
  • Contribute to the improvement and delivery of innovative IT automation and support services.

Requirements

  • Experience in a 3rd line technical support or technical operations role.
  • Strong understanding of IT infrastructure, networking, and security principles and best practices.
  • Hands-on knowledge of routing and switching technologies and WAN/LAN networks.
  • Proficient knowledge of physical and virtual firewall solutions.
  • Strong experience with Fortinet SD-WAN and firewall/switch technologies.
  • Experience with Cisco ISE and Cisco Meraki Wi-Fi.
  • Experience operating and maintaining SIEM, DLP, vulnerability management, cyber threat intelligence, and endpoint protection controls.
  • Ability to work a 24/7/365 DuPont shift pattern, including bank holidays and 12-hour day/night shifts.
  • Willingness to work remotely and travel to client sites when required.

Benefits

  • £40,000-£45,000 per annum, depending on experience.
  • 22 days holiday plus an additional birthday day off.
  • Additional holiday day for each service year after year 2, up to 30 days.
  • Pension contribution purchase option through salary sacrifice.
  • Recruitment referral incentive of £200-£500 depending on role level.
  • Expensed eye tests and flu vaccinations for onsite workers.
  • Employee wellbeing benefits including an EAP, gym and active discounts, retail discounts, Cycle to Work, and Purchase of Leave.
  • Enhanced maternity pay and enhanced paternity pay.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

[Job-29693] Senior Java Developer, Brazil (Sustentação)

CI&T 5K-10K Internet Software & Services

CI&T is hiring a Senior Java Developer in Brazil to support and stabilize critical payment applications in a remote/hybrid environment, ensuring the performance and reliability of systems that process essential transactions.

AWS Java JIRA Kafka MongoDB
49 minutes ago

Sustaining Engineering Lead

Actian 251-1K IT Services

Actian is hiring a remote Sustaining Engineering Lead in Europe to own end-to-end escalation handling for critical platform issues on its data intelligence platform.

CI/CD GitHub JIRA
1 hour, 13 minutes ago

Technical Lead Customer Support

Aspire Software 251-1K Internet Software & Services

Exeevo is hiring a Technical Lead to oversee operational support for its Microsoft Dynamics 365 CRM platform, coordinating incident resolution, customer reporting, and cross-functional collaboration for life sciences clients.

CRM
1 hour, 53 minutes ago

Principal Support Engineer

Yubico 251-1K Professional Services

Yubico is hiring a Principal Support Engineer to lead complex technical support for its authentication hardware and related software across the US and global customer base.

Bash Cybersecurity PowerShell Python
3 hours, 39 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers