SpecterOps

SpecterOps

SpecterOps provides adversary-focused cybersecurity solutions and training, enabling organizations to understand and defend against the tactics of threat actors through tradecraft analysis and attack path management.

Professional Services
51-250
Founded 2017
$62M raised

Description

  • Serve as the primary escalation point for instructors, participants, and customers during training sessions.
  • Monitor the health and functionality of course labs in real time during training.
  • Troubleshoot and resolve lab environment issues, including connectivity, software, and configuration problems.
  • Collaborate with the Lab Engineering team to implement fixes and improve lab reliability.
  • Assist the Training Architect team with course lab deployments and setup.
  • Provide technical support, guidance, and assistance to instructors and participants.
  • Respond to support tickets, emails, and phone calls in a timely and professional manner.
  • Analyze, diagnose, and resolve technical issues affecting the training platform and infrastructure.
  • Document troubleshooting steps, resolutions, common issues, and best practices.
  • Contribute to knowledge base articles and user guides while providing product improvement feedback.

Requirements

  • Proven experience in a technical support role, preferably in a mid-career capacity.
  • Basic understanding of scripting languages such as PowerShell or Python.
  • Working knowledge of query languages and REST APIs.
  • Basic understanding of automated infrastructure and configuration technologies such as Terraform and Ansible.
  • Excellent problem-solving and troubleshooting skills.
  • Exceptional communication and interpersonal skills.
  • Ability to remain calm and composed under pressure.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Ability to quickly learn new technologies and stay current with the latest technologies.
  • Ability to successfully complete a criminal background investigation.
  • Experience with SpecterOps products, Training Solutions, BloodHound Community Edition, or BloodHound Enterprise (preferred).
  • Experience configuring SAML / OIDC (preferred).
  • Experience with Cypher query language (preferred).
  • Knowledge of Active Directory and IT security best practices (preferred).
  • Knowledge of Azure Security Fundamentals (preferred).
  • Basic understanding of offensive and defensive security concepts (preferred).

Benefits

  • Health, dental, vision, and life insurance covered at 100% for employees and their families.
  • Flexible time off policy with 10+ paid holidays annually.
  • 401(k) plan with up to 4% company match.
  • Equity and a potential company performance bonus.
  • Remote work with a $1,500 new hire home office allowance.
  • $500 annual home office allowance after the first year.
  • $150 monthly cell phone and internet reimbursement.
  • $5,000 annual professional development allowance.
  • $5,250 toward continuing education or student loan repayment.
  • $1,200 annual lifestyle and wellness budget, including pet insurance.
  • One-time $10,000 family planning benefit.
  • In-person and virtual employee events throughout the year.

Interested in this position?

Apply directly on the company website

Apply Now

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