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IT Services Technician

15 hours, 32 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Linux macOS
Apply Now
SpaceX

SpaceX

SpaceX designs, manufactures, and launches advanced rockets and spacecraft with the aim of revolutionizing space technology and enabling human life on other planets.

Aerospace & Defense
10K-50K
Founded 2002
View All Jobs 45

Description

  • Provide 1st, 2nd, and 3rd tier IT support to SpaceX employees.
  • Manage onsite inventory and the full lifecycle of IT assets.
  • Procure, configure, and deploy computer hardware and mobile cellular devices.
  • Troubleshoot software and hardware issues both in person and remotely.
  • Configure and troubleshoot desktop, label, and large multifunction printers.
  • Provide network support, from device connectivity issues to VLAN configuration.
  • Configure non-traditional network-attached devices and interface them with SpaceX infrastructure.
  • Develop new workflows and solutions with IT engineering and internal/external teams to resolve complex issues.
  • Write instructional documentation and translate technical concepts for non-technical users.

Requirements

  • High school diploma or equivalent certificate.
  • 1+ years of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks in an enterprise environment.
  • Experience supporting Microsoft technologies.
  • Experience supporting Mac iOS and Linux environments (preferred).
  • Technical certifications such as A+, Network+, or MCSE (preferred).
  • Working knowledge of audio-visual equipment (preferred).
  • Ability to work independently while staying patient through frequent interruptions.
  • Excellent written, verbal, and phone communication skills.
  • Must be physically fit enough to regularly lift up to 25 lbs.
  • Must have a valid driver's license.
  • Must be willing to work all shifts, overtime, and/or weekends as needed.
  • Must be a U.S. citizen, national, lawful permanent resident, refugee, asylee, or otherwise eligible for required U.S. export authorizations.

Benefits

  • Hourly pay range of $29.00–$35.00 for Level 1, $34.00–$40.00 for Level 2, and $38.00–$45.00 for Level 3.
  • Potential eligibility for long-term incentives, including company stock, stock options, or long-term cash awards.
  • Potential discretionary bonuses and access to an Employee Stock Purchase Plan with discounted stock purchases.
  • Comprehensive medical, vision, and dental coverage.
  • 401(k) retirement plan.
  • Short- and long-term disability insurance, life insurance, and paid parental leave.
  • Accrual of 3 weeks of paid vacation and 10 or more paid holidays per year.
  • Paid sick leave in accordance with company policy and applicable law.

Interested in this position?

Apply directly on the company website

Apply Now

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