Renewal Specialist - SaaS Contracts

4 weeks, 1 day ago
Full-time
Entry Level
Customer and Technical Support
Sonatype

Sonatype

Sonatype provides secure software development solutions by leveraging open source and artificial intelligence, ensuring that organizations can build applications quickly and safely through automated governance, policy enforcement, and comprehensive mon...

Internet Software & Services
51-250
Founded 2008
$155M raised

Description

  • Work closely with Sales, Customer Success, and Accounting to close renewals and related expansions.
  • Review customer renewal information, usage data, and subscription history to confirm the appropriate renewal options.
  • Proactively identify upcoming renewals and contact customers well before expiration to drive on-time execution.
  • Educate customers on subscription options aligned to their current and future product and service goals.
  • Coordinate renewal quotes and ordering documents, and ensure execution and processing under company policies and procedures.
  • Handle non-routine renewal situations using sound judgment to protect customer success, subscription integrity, and profitability.
  • Support global customers during critical periods, including working additional or odd hours when needed.

Requirements

  • Experience in a high-volume environment managing multiple priorities and competing demands.
  • Ability to discuss contract compliance, expansions, and product pricing with customers.
  • Extreme attention to detail to ensure contract paperwork is completed accurately and on time.
  • Experience with Salesforce.com or other CRM systems.
  • Ability to work odd hours and/or additional hours supporting global customers during periods of critical volume.
  • Interest in learning about modern software development and associated technologies.
  • Early-career candidates, contracts/accounting specialists seeking a change, or candidates moving toward a customer-facing career may be a fit.

Benefits

  • Parental leave policy.
  • Diversity and inclusion working groups.
  • Paid volunteer time off (VTO).
  • Flexible working practices.
  • Equal-opportunity employer with accommodations available for disabilities or special needs.

Interested in this position?

Apply directly on the company website

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