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Speciality Servicing Ops Legal Analyst

1 day, 9 hours ago
United States
Full-time
Junior
Operations Specialist
Operations
Apply Now
SoFi

SoFi

SoFi specializes in providing a comprehensive financial platform that empowers individuals to achieve their financial goals through services such as student loan refinancing, debt consolidation, home buying assistance, and investment opportunities, all...

Capital Markets
1K-5K
Founded 2011
$2900M raised
View All Jobs 134

Description

  • Review, log, and process incoming attorney letters and third-party authorizations requesting account actions on behalf of members.
  • Verify the authenticity and legal sufficiency of attorney correspondence before any account action is taken.
  • Evaluate Power of Attorney documents for completeness, legal compliance, and scope of authority.
  • Apply appropriate account access or restrictions based on the authority granted in legal documents.
  • Identify and escalate potentially fraudulent, expired, or legally deficient documents to Legal for review.
  • Process requests from authorized third parties seeking account information or permission to act on a member’s behalf.
  • Respond to customer inquiries about the status of third-party authorization requests.
  • Respond to debt validation requests in compliance with federal and applicable state laws.
  • Gather and compile supporting account documentation to substantiate debt validity within required legal timeframes.
  • Coordinate with Legal and Compliance teams to ensure timely and proper handling of validation requests.
  • Identify and implement process improvements that increase efficiency across the Speciality Servicing department.
  • Serve as a subject matter expert for legal document processing and provide guidance or training to junior team members.
  • Independently manage project timelines for legal-ops initiatives and align execution with business needs.
  • Collaborate with leadership to set team goals and establish best practices for legal documentation processing.

Requirements

  • Associate's or Bachelor's degree in Business, Paralegal Studies, Finance, or a related field preferred.
  • 1–3 years of experience in banking operations, legal support, or compliance-related roles.
  • Prior experience processing legal documents in a financial institution is highly preferred.
  • Working knowledge of FCRA, Regulation E, FDCPA, and applicable state banking laws.
  • Familiarity with Power of Attorney documents and their use in a banking context.
  • Familiarity with Third Party Authorization, Debt Validation, and Levies in a banking context.
  • Strong analytical and critical thinking skills with the ability to interpret legal language and documentation.
  • Excellent written and verbal communication skills.
  • Proficiency with banking core systems and document management platforms.
  • High attention to detail with the ability to manage multiple priorities under strict deadlines.
  • Experience working with third-party service providers (nice to have).
  • Experience in Fintech operations (nice to have).

Benefits

  • Base pay is determined by experience, skills, and location.
  • Access to SoFi’s comprehensive and competitive benefits package.
  • Reasonable accommodations are available for candidates with physical or mental disabilities.
  • SoFi is an equal opportunity employer with inclusive hiring practices.
  • Qualified applicants with arrest and conviction records will be considered in accordance with the San Francisco Fair Chance Ordinance.
  • Remote work is not available from Hawaii or Alaska due to insurance coverage limitations.

Interested in this position?

Apply directly on the company website

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