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Sr. Implementation Specialist (Remote Elegible - Costa Rica)

1 day, 22 hours ago
Costa Rica
Full-time
Senior
Implementation Engineer
Customer and Technical Support
Agile
Apply Now
Smartsheet

Smartsheet

Smartsheet provides an enterprise work management platform that enables teams to efficiently manage projects, automate processes, and enhance collaboration through a user-friendly interface that combines spreadsheet functionality with advanced workflow...

Internet Software & Services
1K-5K
Founded 2005
View All Jobs 144

Description

  • Lead 12-15 concurrent customer engagements to implement Smartsheet across different industries and use cases.
  • Collaborate with customer stakeholders to manage timelines, scope, and change requests.
  • Design, demonstrate, and build Smartsheet solutions that fit customer business needs.
  • Maintain deep technical knowledge of Smartsheet, including premium products.
  • Identify expansion opportunities within customer user bases and across the Smartsheet platform.
  • Advise customers on best practices and scalable platform capabilities across industries and business functions.
  • Implement packaged solutions from the Services Catalog to deliver faster time to value.
  • Prescribe best-practice implementation approaches within the context of each package.
  • Recommend additional solutions and services to support customer growth along the customer journey.
  • Act as a mentor to team members and help improve customer adoption, growth, and efficiency.

Requirements

  • Bachelor’s degree or an equivalent combination of relevant work experience and education.
  • 3-5 years of relevant experience.
  • Hands-on experience configuring, customizing, and implementing SaaS applications.
  • Project management skills, including timeline, scope, and project execution management.
  • Strong spreadsheet formula and logic skills in tools such as Excel, Google Sheets, and Smartsheet.
  • Experience translating customer business requirements into SaaS-based solutions.
  • Strong communication skills with the ability to explain technical topics to non-technical users.
  • Experience with problem solving and risk resolution.
  • Business process optimization experience.
  • Experience with Agile project management methodologies and/or software development lifecycle methodologies.
  • Management or technology consulting experience.
  • Must reside in Costa Rica and be eligible for remote work within Costa Rica.

Benefits

  • Full-time position.
  • Remote work within Costa Rica.
  • Teleworking options from any registered location in Costa Rica.
  • Opportunity to work on a high-impact, customer-facing implementation role.
  • Inclusive, equal opportunity employer environment.
  • Interview accommodations available for candidates who need them.

Interested in this position?

Apply directly on the company website

Apply Now

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