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Accounts Receivable Coordinator (Remote Eligible - Costa Rica)

2 hours, 5 minutes ago
Costa Rica
Full-time
Junior
Accountant
Customer and Technical Support
Apply Now
Smartsheet

Smartsheet

Smartsheet provides an enterprise work management platform that enables teams to efficiently manage projects, automate processes, and enhance collaboration through a user-friendly interface that combines spreadsheet functionality with advanced workflow...

Internet Software & Services
1K-5K
Founded 2005
View All Jobs 101

Description

  • Respond to customer inquiries regarding payments, billing, collections, and credit or refund requests.
  • Prioritize work to meet cash collection, accounts receivable aging, and days sales outstanding (DSO) targets.
  • Provide accounts receivable reports, analysis, and cash forecasts.
  • Manage past due customer accounts to support timely cash collections.
  • Provide billing assistance to Sales teams to resolve customer payment disputes.
  • Collaborate with customers and internal teams to resolve escalations and improve business processes.
  • Work directly with customers and Sales team members to troubleshoot and resolve billing, invoicing, and collection issues.
  • Perform other duties as assigned.

Requirements

  • University degree or equivalent work experience.
  • 1+ years of customer service experience using enterprise resource planning (ERP) and service ticket or case systems.
  • 2+ years of accounts receivable experience preferred.
  • Excellent verbal and telephone communication skills, including proficiency in English.
  • Ability to collaborate with team members and external partners to achieve organizational objectives.
  • Ability to deliver quality work with timeliness, completeness, and accuracy.
  • Ability to work independently, manage shifting priorities, use good judgment, and handle tasks under pressure.
  • Regular and predictable attendance is an essential function of the job.

Benefits

  • Fully paid health and life insurance for full-time employees and family members.
  • Monthly stipend to support work and productivity.
  • Asociacion Solidarista with employee and employer contributions, plus potential alliances with universities, gyms, and other entities.
  • 12 days of paid vacation plus a Flexible Time Away Program.
  • 20 weeks of fully paid maternity leave and 12 weeks of fully paid paternity/adoption leave.
  • Personal paid volunteer day to support the community.
  • Opportunities for professional growth and development, including access to Udemy online courses.
  • Company-funded perks including a counseling membership and a personal Smartsheet account.
  • Teleworking options from any registered location in Costa Rica, role specific.

Interested in this position?

Apply directly on the company website

Apply Now

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