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AI Engineer - ElevenLabs (Remote, Contractual), India [HR178]

1 month ago
India
Contract
Senior
AI Engineer
Software Development
Twilio
Apply Now
Smart Working

Smart Working

Smart Working is a company that specializes in software development outsourcing and staff augmentation. They offer nearshore software development services, outsourcing solutions, and staff augmentation with a focus on providing highly skilled Indian de...

Internet Software & Services
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Description

  • Assess the current ElevenLabs environment and identify gaps, inefficiencies, and scalability issues.
  • Define and implement best-practice architecture and operational standards for call agent configuration, estate management, reporting, and operational visibility.
  • Plan and execute migration activities from the current implementation to an improved target-state architecture.
  • Optimise and stabilise AI voice workflows and integrations.
  • Identify and recommend suitable middleware solutions for client integrations and operational workflows.
  • Create technical blueprints, operational procedures, and SOP documentation for ongoing platform management.
  • Troubleshoot and resolve issues across AI workflows, integrations, and automation processes.
  • Improve system reliability, maintainability, and operational efficiency across the platform.
  • Work closely with internal stakeholders to prioritise improvements and deliver practical solutions quickly.
  • Contribute ideas for automation and process improvements using AI-driven tooling and workflows.

Requirements

  • Strong hands-on experience working with ElevenLabs in production environments.
  • Proven experience configuring, optimising, and troubleshooting ElevenLabs voice agents and workflows.
  • Experience defining best practices for ElevenLabs deployments, including call agent configuration, reporting, and estate management.
  • Strong understanding of integrations, APIs, and middleware-driven architectures.
  • Experience working with Twilio or similar telephony/contact centre platforms.
  • Ability to independently assess existing systems and implement scalable technical improvements.
  • Strong troubleshooting and problem-solving capabilities across cloud-based and AI-powered systems.
  • Experience documenting technical solutions, standards, and operational procedures.
  • Comfortable operating with high ownership and minimal supervision.
  • Strong communication skills and ability to collaborate effectively with technical and non-technical stakeholders.
  • Ability to balance rapid execution with long-term maintainability and operational stability.
  • Experience with workflow automation tools such as Zapier, Make, or n8n (nice to have).
  • Exposure to VB Scripts or legacy automation environments (nice to have).
  • Experience building or improving AI-powered customer support or call agent systems (nice to have).
  • Familiarity with operational reporting and analytics for AI voice platforms (nice to have).
  • Experience delivering short-term transformation or remediation projects (nice to have).
  • Understanding of AI operations, workflow optimisation, or conversational AI tooling (nice to have).

Benefits

  • Fixed shifts: 12:00 PM - 9:30 PM IST (Summer) and 1:00 PM - 10:30 PM IST (Winter).
  • No weekend work.
  • Mentorship, community, and forums for idea sharing and support.
  • A long-term career environment where your contributions are valued.
  • Remote-first work arrangement.
  • A culture that emphasises integrity, excellence, and ambition.

Interested in this position?

Apply directly on the company website

Apply Now

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