Product Support Specialist (Customer-Facing) | Remote - PH

2 weeks, 3 days ago
Full-time
Junior
Customer and Technical Support
Smart Apartment Data

Smart Apartment Data

Smart Apartment Data is the trusted nationwide provider of accurate multifamily data and analytics, offering actionable insights for professionals in the apartment industry.

Professional Services
11-50
Founded 2005

Description

  • Support customers via phone, live chat, and email.
  • Troubleshoot product, software, and workflow issues.
  • Guide customers through platform features and best practices.
  • Document customer interactions and resolutions.
  • Identify recurring issues and share feedback with the team.
  • Build and maintain strong product knowledge.

Requirements

  • 2+ years of customer-facing support experience.
  • Experience supporting US-based customers through phone, chat, and email.
  • Strong troubleshooting and problem-solving skills.
  • Excellent written and verbal English communication skills.
  • Comfortable explaining software features and workflows.
  • Ability to learn new software quickly.
  • Stable work history with demonstrated reliability.
  • Experience in SaaS Support, Product Support, Technical Customer Support, Software Support, or support-focused Customer Success is preferred.
  • Previous experience as a Product Support Specialist, Technical Customer Support Specialist, SaaS Support Specialist, Software Support Representative, or software/SaaS Customer Support Specialist is a plus.

Benefits

  • 100% remote / home-based work.
  • Monthly salary of PHP 35,000–40,000.
  • Collaborative and supportive team.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Data Migration Specialist - PracticePanther

Paradigm 51-250 Internet Software & Services

PracticePanther is hiring a Data Migrations Specialist to manage customer data transitions from legacy systems into its platform and help ensure a smooth onboarding experience.

JIRA MySQL Python Salesforce SQL Server
21 hours, 57 minutes ago

Customer Support Specialist - MerusCase

Paradigm 51-250 Internet Software & Services

MerusCase is hiring a Customer Support Specialist to support legal tech customers, guide onboarding, resolve issues, and help drive retention and positive client outcomes.

1 day, 21 hours ago

Customer Support Specialist - LollyLaw

Paradigm 51-250 Internet Software & Services

LollyLaw is hiring a Customer Support Specialist to support legal tech customers, guide onboarding and issue resolution, and help firms achieve strong outcomes throughout their partnership with the company.

1 day, 21 hours ago

Data Entry Specialist

SkillerszoneLLC is hiring a Data Entry Specialist in Austin, TX to maintain accurate data for its trucking, agriculture, and construction industry products and services.

1 day, 21 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers