Client Operations Specialist | Remote - PH

1 month, 1 week ago
Full-time
Junior
Customer and Technical Support
Smart Apartment Data

Smart Apartment Data

Smart Apartment Data is the trusted nationwide provider of accurate multifamily data and analytics, offering actionable insights for professionals in the apartment industry.

Professional Services
11-50
Founded 2005

Description

  • Support US-based clients through onboarding, platform adoption, and locator support.
  • Perform day-to-day operational work directly to learn the business from the ground up.
  • Identify trends in client questions, support activity, and platform usage.
  • Investigate issues and recommend practical improvements.
  • Improve SOPs, onboarding materials, and internal documentation.
  • Share operational insights and product feedback with management and engineering.
  • Coordinate with internal teams to resolve client issues.

Requirements

  • Operations or client support background with hands-on experience.
  • Progression into a Team Lead, Supervisor, QA, or similar operations role is strongly preferred.
  • Comfortable starting with frontline operational work to learn the business.
  • Experience with root-cause analysis, KPI or trend analysis, QA, or process improvement.
  • Strong written and spoken English.
  • Organized, analytical, and proactive.
  • Based in the Philippines and available to work US Central Time hours.
  • Stable work history and demonstrated ownership in previous roles.

Benefits

  • 100% remote / home-based work.
  • Monthly salary of PHP 40,000–45,000.
  • Supportive team environment.
  • Opportunity to grow into a broader operations and process improvement role.

Interested in this position?

Apply directly on the company website

Apply Now

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