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Customer Support Executive - Malaysia

16 hours, 56 minutes ago
Malaysia, Hong Kong
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Sleek

Sleek

Sleek: The SMEs' go-to platform for company registration, compliance, and accounting services in Singapore, HK, AU, and the UK. Designed by entrepreneurs, for entrepreneurs, Sleek offers hassle-free solutions to start and manage businesses digitally.

Professional Services
251-1K
Founded 2017
$34M raised
View All Jobs 10

Description

  • Deliver multichannel customer support via email, live chat, and phone with speed and clarity.
  • Follow up with clients for feedback and required document submissions.
  • Guide clients through onboarding and Sleek’s digital platforms.
  • Troubleshoot issues related to business incorporation, accounting, and compliance.
  • Escalate complex issues to internal teams when needed.
  • Collaborate with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service.
  • Identify recurring customer pain points and suggest workflow or help center improvements.
  • Advocate for client needs and help improve overall customer experience.

Requirements

  • 0-2 years of customer support experience; fresh graduates are welcome.
  • Bachelor’s degree in any field.
  • Fluent spoken English and Mandarin; Cantonese is a strong advantage.
  • Customer support experience in fintech, SaaS, or professional services is preferred.
  • Experience using Zendesk, Aircall, Slack, and Gmail.
  • Self-motivated with a dedicated, quiet workspace and stable internet connection.
  • Based in Malaysia or able to work remotely in a suitable location.
  • Basic knowledge of Hong Kong business regulations, such as taxes and company filings, is a plus.
  • Experience in a fast-paced startup or scale-up environment is preferred.

Benefits

  • Competitive market salary.
  • Generous paid time off and holiday schedule.
  • Flexible work-from-home arrangement.
  • Ability to work fully remote from anywhere in the world for one month each year.
  • Employee share ownership plan for eligible staff.
  • Training programmes and strong opportunities for personal growth.
  • A culture centered on humility, kindness, and inclusion.
  • Opportunity to work at a B Corp and contribute to a tech-enabled, AI-focused growth company.

Interested in this position?

Apply directly on the company website

Apply Now

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