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UX Researcher / Designer

3 weeks ago
Anywhere
Full-time
Senior
UX Researcher
Design and User Experience
Figma Prototyping Wireframing
Apply Now
Skyward

Skyward

Skyward is a people-centered IT solutions company offering software development, cloud infrastructure, and digital transformation services with a focus on civic tech and government tech.

Internet Software & Services
51-250
Founded 2013
View All Jobs 8

Description

  • Plan and conduct qualitative and quantitative research, including interviews, usability sessions, and surveys.
  • Synthesize research findings into clear, actionable insights and communicate the story behind the data.
  • Create low-fidelity wireframes and prototypes in Figma in partnership with designers.
  • Develop personas, journey maps, and service blueprints for AI service experiences.
  • Apply Section 508 and WCAG accessibility standards throughout research and design work.
  • Use research to improve onboarding, training, product decisions, customer success, and adoption.
  • Represent user needs with evidence and prototypes while collaborating with engineers, designers, and CMS stakeholders.

Requirements

  • Bachelor’s degree and 5+ years of UX/HCD research experience with hands-on design exposure or a related field.
  • Strong skills in user research, usability testing, synthesis, and research communication.
  • Working knowledge of wireframing and prototyping in Figma.
  • Familiarity with the USWDS and federal customer experience mandates.
  • Experience with Figma, Mural, Dovetail, or similar research and design tools.
  • Working knowledge of Section 508 and WCAG accessibility standards.
  • Experience researching data-heavy or AI-driven products such as dashboards, search, chat, or knowledge tools.
  • Strong visual and interaction design skills, including creating polished, USWDS-aligned prototypes preferred.
  • Experience supporting CMS or another federal agency preferred.
  • Ability to obtain and maintain a Public Trust security clearance; employment is contingent on a background investigation.

Benefits

  • Medical, dental, vision, life, and disability insurance.
  • 15 days of paid leave, 7 sick days, 2 bereavement days, and 11 paid federal holidays.
  • Up to 40 hours of paid jury duty leave and up to 4 weeks of paid parental leave.
  • 401(k) with a 4% employer contribution and no vesting period.
  • Flexible working hours and remote work opportunities.
  • $5,000 annual professional development allowance and $600 annual technical equipment allowance.
  • Company-provided laptop, HSA/FSA, Legal Shield, and ID Shield benefits.
  • $2,000 employee referral bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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