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Retail Logistics Manager

3 weeks, 4 days ago
United States
Full-time
Mid Level
Operations Manager
Sales and Business Development
NetSuite
Apply Now

Skylight / Skylight Frame

Skylight makes consumer technology products for families, primarily the Skylight Frame digital picture frame and the Skylight Calendar smart family calendar. Its core pitch is helping families share photos, schedules, and reminders.

Consumer electronics
51-200
View All Jobs 12

Description

  • Develop and execute global fulfillment strategies to improve delivery performance, cost efficiency, and customer satisfaction across U.S. and international markets.
  • Develop and monitor KPIs for fulfillment operations, including delivery times, costs, and accuracy metrics.
  • Design and implement automated fulfillment processes, systems, and reports in collaboration with stakeholders across regions.
  • Track incoming shipments and analyze inventory levels against retailer on-hand quantities, sell-through, planned orders, and incoming shipments to identify gaps or surplus.
  • Communicate with retailer inventory teams on planned future orders and open shipments.
  • Establish and maintain relationships with 3PLs, transportation brokers, and outbound carriers, including FTL and LTL providers.
  • Manage 3PL fulfillment for wholesale accounts and create SOPs for each retailer.
  • Monitor order processing lead times, troubleshoot issues, and escalate critical problems such as missed appointments, missed ship dates, and late deliveries.
  • Oversee appointment booking with 3PLs, freight forwarders, and wholesale customers.
  • Execute EDI documents, including 850 Purchase Orders, 856 Advanced Ship Notices, and 810 Invoices, to ensure timely communication with retail customers.
  • Maintain NetSuite as the order management system of record and move orders through intake, warehouse allocation, and customer delivery stages.
  • Lead dispute resolution for shipment penalties, order errors, and other retailer-assigned fees by researching documentation and submitting materials through retailer portals.
  • Lead continuous improvement initiatives across global fulfillment operations.

Requirements

  • Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
  • 4+ years of experience in retail fulfillment operations or supply chain management.
  • Demonstrated experience managing fulfillment and delivery operations with 3PLs to retailers.
  • Proven experience managing fulfillment for Costco, Walmart, and Sam’s Club.
  • Experience with outbound transportation management and broker/carrier negotiations.
  • Proficiency using warehouse management systems.
  • Advanced analytical and problem-solving skills with data-driven decision-making ability.
  • Excellent project management skills with experience leading cross-cultural teams.
  • Experience managing fulfillment for Best Buy or Target is a plus.
  • MBA or MS in Supply Chain Management, International Business, or a related field is preferred.
  • Experience with major ERP systems and fulfillment automation platforms is preferred.
  • Six Sigma certification or similar process improvement qualifications are preferred.
  • Multi-lingual capabilities are preferred.
  • Experience with e-commerce fulfillment operations is preferred.
  • Knowledge of emerging fulfillment technologies and innovations is preferred.
  • Track record of successful change management in complex organizations is preferred.
  • Experience with sustainability initiatives in logistics operations is preferred.

Benefits

  • Competitive salary plus equity package.
  • 401(k) matching.
  • Wellness, learning, and home-office budgets.
  • Health, dental, and vision medical plans.
  • Unlimited PTO.
  • Company holidays on the first Friday of every month, except November and December.
  • Tremendous autonomy to set the direction of your work.
  • Salary range of $120K-$135K based on experience for Colorado and California-based candidates.

Interested in this position?

Apply directly on the company website

Apply Now

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