Customer Support Specialist, Part-Time - Weekend Availability Required

1 month, 1 week ago
Part-time
Junior
Customer and Technical Support

Skylight / Skylight Frame

Skylight makes consumer technology products for families, primarily the Skylight Frame digital picture frame and the Skylight Calendar smart family calendar. Its core pitch is helping families share photos, schedules, and reminders.

Consumer electronics
51-200

Description

  • Provide one-on-one customer support for Skylight Calendar and Frame customers from purchase through activation, setup, and ongoing use.
  • Handle high-volume customer interactions across phone, chat, email, and social media channels.
  • Support escalated issues involving complex hardware and software problems with Skylight devices.
  • Identify recurring patterns in tickets and customer feedback and share them with the team.
  • Partner with Customer Service Team Leads and provide coverage for core and troubleshooting teams as needed.
  • Contribute to project-based work that supports team goals and improves the customer experience.
  • Attend monthly in-person team-building workdays in Skylight’s Pittsburgh co-working office.

Requirements

  • 2+ years of high-volume, front-line customer service experience.
  • Experience supporting customers through email, phone, chat, and social media channels.
  • Experience with Zendesk or a similar CRM system.
  • Strong communication skills with the ability to deliver clear, professional, and compassionate customer interactions.
  • Experience working in an agile startup environment.
  • Ability to quickly learn new technology and become a product expert.
  • A consistent, reliable Wi-Fi connection is required.
  • Comfort working on a Mac and using Slack.
  • Must reside in the Greater Pittsburgh, Pennsylvania region.
  • Must be available for nights and weekends, with priority given to candidates with the widest availability.
  • Must be available to schedule an in-person interview in Shadyside.
  • Experience supporting customers on social platforms such as Meta, Instagram, TikTok, and Reddit is preferred.
  • Experience with a direct-to-consumer or e-commerce brand is preferred.
  • Experience supporting a technical or digitally connected product is preferred.

Benefits

  • Compensation of $20/hour.
  • Part-time schedule with 16 to 29 hours per week.
  • 64 hours of accrued sick time annually.
  • Loaned laptop provided upon hire.
  • Loaned Skylight Calendar provided upon hire.

Interested in this position?

Apply directly on the company website

Apply Now

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