Customer Service Delivery Advocate

2 hours, 14 minutes ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers using custom car haulers.
  • Load and unload vehicles onto the hauler and inspect vehicles to ensure they are safe to drive.
  • Complete customer paperwork and enter thorough notes into the customer tracking system.
  • Maintain safe driving practices and a clean driving record in accordance with company policy.
  • Support customers with a positive, hands-on delivery experience.
  • Participate in local community-facing activities as part of the role.
  • Work rotating shifts across seven days a week, including weekends and weekdays.
  • Obtain and maintain required job-related credentials and system access as needed.

Requirements

  • At least 2 years of customer-facing experience.
  • Must be at least 21 years of age.
  • Valid driver's license required.
  • Ability to work rotating shifts from 7am-5pm, 9am-7pm, or 11am-9pm, seven days a week.
  • Ability to perform physically demanding work, including loading/unloading vehicles and detailing in indoor and outdoor conditions.
  • Ability to walk and stand for 8+ hours and perform frequent movement such as reaching, twisting, kneeling, crouching, climbing, balancing, and squatting.
  • Ability to lift, carry, push, and pull up to 50 lbs.
  • Must be able to read, write, speak, and understand English.
  • Must pass a drug test and obtain a DOT Medical Card.
  • Must be able to obtain a Notary within the first 90 days of employment; Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or similar specialty license within two weeks, and California employees must obtain a Vehicle Verifier license within 90 days.
  • Must be able to satisfy state-specific requirements for access to DMV/title and registration systems.
  • Commercial license is not required to drive the hauler, and training will be provided.

Benefits

  • Competitive starting pay of $22/hr with pay progression to $24/hr in the first year based on performance.
  • 401(k) with Carvana match and opportunity for overtime during busy seasons.
  • 100% company-paid healthcare premiums plus dental and vision coverage.
  • Wellness program supporting mental, physical, and financial health.
  • Generous paid time off: 13 days in the first year, increasing to 20 days thereafter.
  • Tuition reimbursement and student loan repayment support.
  • Annual Carvana Shares and an Employee Stock Purchase Plan discount.
  • Extensive internal growth and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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