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Customer Service Representative – Administrative

2 months, 2 weeks ago
United Arab Emirates
Full-time
Entry Level
Administrative Assistant
Customer and Technical Support
CRM ERP
Apply Now
skillerszone

skillerszone

Skillerszone LLC | B2B Digital Marketing Agency Skillerszone is an award winning B2B Digital Marketing Agency that provides everything that you need to grow your brand. Choose a right partner Now! Services Skillerszone harnesses the power of data. Our ...

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Description

  • Respond promptly and professionally to customer inquiries across phone, email, chat, and messaging channels.
  • Provide accurate information about products and services, pricing, availability, delivery timelines, warranties, and return policies.
  • Resolve complaints and service issues with empathy and escalate complex cases to the appropriate department.
  • Track customer requests from first contact through closure and maintain service-level expectations.
  • Maintain positive customer experiences through culturally appropriate, courteous communication across MENA markets.
  • Maintain accurate customer records, case notes, and service history in CRM and ERP systems.
  • Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports.
  • Coordinate appointments, service visits, call-backs, follow-ups, and shared team calendars.
  • Support internal administrative workflows including filing, scanning, archiving, and digital document organization.
  • Liaise with logistics, warehouse, sales, finance, and technical teams to coordinate deliveries, billing questions, onboarding, and troubleshooting.

Requirements

  • High school diploma required; a bachelor’s degree or diploma in a related field is preferred.
  • Basic experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role.
  • MENA region experience is a strong advantage.
  • Proficiency with Microsoft Office or Google Workspace, especially Excel/Sheets, email management, and document formatting.
  • Experience using CRM systems.
  • Basic spoken and written Arabic.
  • Basic spoken and written English.
  • Strong customer-first mindset with the ability to remain calm and professional under pressure.
  • Excellent verbal and written communication skills with clear, polite, solution-oriented messaging.
  • Strong attention to detail and accuracy in documentation, data entry, and record-keeping.
  • Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment.
  • Problem-solving ability to identify root causes, propose solutions, and escalate effectively when needed.
  • High integrity and discretion when handling confidential customer and company information.
  • Cultural sensitivity and awareness of customer expectations across different MENA countries.
  • Role may be office-based, hybrid, or remote depending on business needs and country regulations.
  • Willingness to support schedule changes during Ramadan or regional holidays as operational needs require.
  • Occasional coordination outside standard hours may be required to support different time zones or urgent cases.

Benefits

  • Remote work option, with office-based or hybrid arrangements possible depending on business needs and country regulations.
  • Monthly salary of $1,900 - $2,900.
  • Clear career growth pathways into Senior Customer Service Representative, Team Lead, CX Specialist, Office Administrator, Operations Coordinator, Sales Support, Account Coordinator, QA, or Training roles.
  • Inclusive workplace committed to diversity across the MENA region.
  • Fair scheduling practices for peak periods, Ramadan, and regional holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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