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Customer Service Representative – Administrative

4 hours, 35 minutes ago
United Arab Emirates
Full-time
Entry Level
Administrative Assistant
Customer and Technical Support
CRM ERP
Apply Now
skillerszone

skillerszone

Skillerszone LLC | B2B Digital Marketing Agency Skillerszone is an award winning B2B Digital Marketing Agency that provides everything that you need to grow your brand. Choose a right partner Now! Services Skillerszone harnesses the power of data. Our ...

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Description

  • Respond promptly and professionally to customer inquiries across phone, email, chat, and messaging platforms.
  • Provide accurate information on products, services, pricing, availability, delivery timelines, warranties, return policies, and support procedures.
  • Resolve complaints and service issues with empathy and escalate complex cases to the appropriate department when needed.
  • Track customer requests from first contact to closure and maintain timely follow-up through to resolution.
  • Maintain a positive customer experience using culturally appropriate, courteous communication across MENA markets.
  • Collect customer feedback and share recurring issues and service insights with supervisors.
  • Maintain accurate customer records, case notes, and service history in CRM/ERP systems.
  • Prepare and update documentation such as order forms, service tickets, delivery notes, correspondence, and internal reports.
  • Coordinate appointments, service visits, call-backs, and follow-ups across teams.
  • Support cross-functional coordination with logistics, finance, sales, operations, warehouse, and technical support teams.

Requirements

  • High school diploma required; a bachelor’s degree or diploma in a related field is preferred.
  • Basic experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role is required.
  • MENA region experience is a strong advantage.
  • Proficiency with Microsoft Office or Google Workspace, especially Excel/Sheets, email management, and document formatting.
  • Experience using CRM systems is required or strongly preferred.
  • Basic spoken and written Arabic is required.
  • Basic spoken and written English is required.
  • Strong customer-first mindset and ability to remain calm and professional under pressure.
  • Excellent verbal and written communication skills with clear, polite, and solution-oriented messaging.
  • Strong attention to detail, accuracy in documentation and data entry, and solid record-keeping skills.
  • Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment.
  • Problem-solving ability to identify root causes, propose solutions, and escalate effectively.
  • High integrity and discretion when handling confidential customer and company information.
  • Cultural sensitivity and awareness of customer expectations across different MENA countries.
  • Willingness to work office-based, hybrid, or remote depending on business needs and country regulations.
  • Flexibility to work Sunday–Thursday in parts of MENA and adjust during peak periods, Ramadan, or regional holidays as needed.
  • Occasional availability outside standard hours may be required to support different time zones or urgent cases.

Benefits

  • Remote work option, with office-based or hybrid arrangements depending on business needs and local regulations.
  • Monthly salary of $1,900 to $2,900.
  • Clear career growth pathways into Senior Customer Service Representative, Team Lead, Customer Experience Specialist, Office Administrator, Operations Coordinator, Sales Support, Account Coordinator, Quality Assurance, or Training Specialist roles.
  • Inclusive workplace committed to diversity and equal opportunity across the MENA region.
  • Fair scheduling practices when schedule changes are needed during Ramadan or regional holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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