Customer Service Representative – Administrative

5 hours, 5 minutes ago
Full-time
Junior
Customer and Technical Support
skillerszone

skillerszone

Skillerszone LLC | B2B Digital Marketing Agency Skillerszone is an award winning B2B Digital Marketing Agency that provides everything that you need to grow your brand. Choose a right partner Now! Services Skillerszone harnesses the power of data. Our ...

Description

  • Respond promptly and professionally to customer inquiries via phone, email, chat, WhatsApp and other messaging tools.
  • Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, returns, and support procedures.
  • Resolve complaints and service issues with empathy and clear follow-through, escalating complex cases to appropriate departments.
  • Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations.
  • Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution.
  • Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance.
  • Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports.
  • Coordinate appointments, service visits, call-backs, and manage calendars and scheduling across teams.
  • Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers.
  • Collaborate with sales and technical support teams to support onboarding, account updates, troubleshooting, and ensure handovers across MENA time zones.

Requirements

  • High school diploma required; Bachelor’s degree or diploma in a related field preferred.
  • Basic experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage).
  • Proficiency with Microsoft Office or Google Workspace (especially Excel/Sheets), email management, and document formatting.
  • Experience using CRM/ERP systems and maintaining accurate case records.
  • Language: Basic Arabic (spoken and written) and basic English (spoken and written).
  • Strong customer-first mindset with the ability to remain calm and professional under pressure.
  • Excellent verbal and written communication, strong attention to detail, and accuracy in data entry and documentation.
  • Ability to prioritize tasks, manage multiple tickets, meet deadlines, and escalate effectively when needed.
  • High integrity and discretion handling confidential customer and company information, with cultural sensitivity across different MENA countries.
  • Availability for office-based, hybrid, or remote work depending on business needs, with flexibility for Sunday–Thursday schedules and occasional outside-standard-hours coordination.

Benefits

  • Compensation: $500 - $700 per week.
  • Flexible work arrangements (office-based, hybrid, or remote depending on business needs).
  • Flexible scheduling aligned with regional working weeks (e.g., Sunday–Thursday) and required flexibility during peak periods.
  • Clear career development pathways (e.g., Senior Customer Service Representative / Team Lead, CX Specialist, Office Administrator, Sales Support, QA/Training Specialist).
  • Inclusive workplace committed to diversity and equal opportunity across the MENA region.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Digital Energy Specialist

Octopus Energy 1K-5K Electric Utilities

Digital Energy Specialist at Octopus Energy Italia providing remote evening, weekend and holiday digital customer support to maintain continuous high-quality service and resolve customer issues outside standard team hours.

5 hours, 5 minutes ago

Support Operations Specialist (Night Shift)

Aera Technology 251-1K Internet Software & Services

Aera Technology is hiring a Support Operations Specialist (night shift, remote — India) to own and drive the lifecycle of customer escalations during US hours, ensuring triage SLAs, data integrity, cross-functional coordination, and improved support outcomes.

JIRA
5 hours, 50 minutes ago

Accounting & Administrative Associate (QuickBooks / US GAAP)

Distro 11-50 Internet Software & Services

Accounting & Administrative Associate supporting US-based clients remotely from Ciudad de México, responsible for bookkeeping, financial reporting, administrative operations, and light business advisory to maintain accurate records and improve client financial processes.

6 hours, 35 minutes ago

Client Support Specialist

TrueML 51-250 Internet Software & Services

Client Support Specialist at Sentry Credit supporting Collections Operations as the operational backbone for client-facing work, coordinating across teams to ensure accounts are managed accurately and client interactions meet compliance standards.

7 hours, 50 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers