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Customer Service Assistant Administrator

2 months, 2 weeks ago
Saudi Arabia
Full-time
Entry Level
Administrative Assistant
Customer and Technical Support
CRM
Apply Now
skillerszone

skillerszone

Skillerszone LLC | B2B Digital Marketing Agency Skillerszone is an award winning B2B Digital Marketing Agency that provides everything that you need to grow your brand. Choose a right partner Now! Services Skillerszone harnesses the power of data. Our ...

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Description

  • Respond promptly and professionally to customer inquiries across phone, email, chat, and messaging platforms.
  • Provide accurate information on products, services, pricing, availability, delivery timelines, warranties, return policies, and support procedures.
  • Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases when needed.
  • Track customer requests from first contact to closure and maintain timely updates aligned with service-level expectations.
  • Collect customer feedback and share insights with supervisors to improve service quality and recurring issue resolution.
  • Maintain accurate customer records, case notes, and service history in CRM/ERP systems.
  • Prepare and update order forms, service tickets, delivery notes, customer correspondence, and internal reports.
  • Coordinate appointments, service visits, callbacks, follow-ups, and team calendars.
  • Support filing, scanning, archiving, and organization of digital documents in shared systems.
  • Liaise with logistics, warehouse, finance, sales, and technical teams to coordinate deliveries, billing queries, onboarding, and troubleshooting.

Requirements

  • High school diploma required; bachelor’s degree or diploma is preferred.
  • Basic experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role.
  • MENA-region experience is a strong advantage.
  • Proficiency with Microsoft Office or Google Workspace, especially Excel/Sheets, email management, and document formatting.
  • Experience using CRM systems.
  • Basic Arabic, spoken and written, is strongly preferred.
  • Basic English, spoken and written, is required.
  • Strong customer-first mindset with the ability to remain calm and professional under pressure.
  • Excellent verbal and written communication with clear, polite, and solution-oriented messaging.
  • Strong attention to detail in documentation, data entry, and record-keeping.
  • Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment.
  • Problem-solving ability to identify root causes, propose solutions, and escalate effectively.
  • High integrity and discretion when handling confidential information.
  • Cultural sensitivity and awareness of customer expectations across different MENA countries.
  • Role may be office-based, hybrid, or remote depending on business needs and country regulations.
  • Typical working week may follow Sunday–Thursday in parts of MENA, with flexibility required during peak periods.
  • Occasional coordination outside standard hours may be required for urgent cases or different time zones.

Benefits

  • Monthly salary of $1,900 to $2,900.
  • Remote work option, with office-based or hybrid arrangements depending on business needs and local regulations.
  • Clear career growth pathways into senior customer service, customer experience, office administration, sales support, or quality assurance roles.
  • Inclusive workplace committed to diversity across the MENA region.
  • Equal opportunity hiring without discrimination based on nationality, gender, age, disability, or other protected status.

Interested in this position?

Apply directly on the company website

Apply Now

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