Business Analyst

2 hours, 28 minutes ago
Full-time
Mid Level
Data Science and Analytics
Sitetracker

Sitetracker

Sitetracker provides a comprehensive platform for managing high-volume distributed projects, enabling real-time collaboration, automated reporting, and accurate forecasting to streamline the deployment of infrastructure projects.

Diversified Telecommunication Services
251-1K
Founded 2013
$183M raised

Description

  • Own day-to-day delivery and client relationships across multiple recurring services accounts.
  • Run client syncs, establish priorities, surface decisions, and remove blockers.
  • Manage BAU requests, backlogs, service usage, competing priorities, and delivery cadence.
  • Gather business requirements and translate them into actionable backlog items, user stories, and platform configurations.
  • Proactively identify operational gaps and develop pipelines of valuable follow-on work.
  • Configure and maintain functional Sitetracker settings and troubleshoot standard platform issues.
  • Translate customer workflows into practical, scalable Sitetracker solutions using Salesforce concepts.
  • Create reusable client materials, requirement-gathering practices, and operational templates.
  • Drive platform usage, adoption, customer satisfaction, retention, and expansion readiness with minimal oversight.

Requirements

  • Experience leading client engagements or recurring service delivery with clear ownership.
  • Business analysis experience, including requirements gathering, prioritization, and backlog management.
  • Working knowledge of Salesforce concepts such as objects, fields, layouts, flows, or rules.
  • Experience configuring or administering Sitetracker or comparable platform software.
  • Ability to troubleshoot standard platform and BAU service issues using a structured approach.
  • Strong organizational skills for managing high-volume, concurrent client workloads.
  • Ability to build trusted client relationships and proactively identify customer needs and operational gaps.
  • Ability to translate complex business workflows into clear, usable platform solutions.
  • Ability to operate independently with speed, precision, and minimal TAM oversight.

Interested in this position?

Apply directly on the company website

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