Senior Operations Manager

16 minutes ago
Full-time
Lead
Operations
ShipMonk

ShipMonk

ShipMonk is a leading fulfillment center and 3PL provider for eCommerce brands, offering personalized and efficient order fulfillment services. With a focus on stress-free growth, ShipMonk integrates with sales channels to streamline shipping and inven...

Air Freight & Logistics
1K-5K
Founded 2014
$365M raised

Description

  • Establish operational procedures for incoming and outgoing shipments, materials handling, and inventory control.
  • Maintain the physical condition of the warehouse and equipment, including coordinating repairs and replacements.
  • Coordinate warehouse activities with other functions such as customer service and sales.
  • Ensure warehouse safety, sanitation, maintenance, security, and housekeeping standards are met.
  • Manage the operation’s budget and profit and loss performance.
  • Drive operational excellence across warehouse areas, equipment, and systems.
  • Maintain proper warehouse layout and product placement.
  • Monitor and improve facility KPIs to support productivity and profitability.
  • Ensure accurate timekeeping for direct reports and reporting teams.
  • Lead hiring, training, scheduling, work direction, performance management, and cultural change within the facility.
  • Address complaints and resolve operational problems.
  • Oversee warehouse sanitation in the assigned department and correct sanitation failures.

Requirements

  • Bachelor’s degree from a 4-year college or university, or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations.
  • 6 to 8 years of related experience and/or training, or an equivalent combination of education and training.
  • Experience with warehouse management systems (WMS).
  • Preferred experience with labor management systems and productivity initiatives.
  • Lean Six Sigma certification is a plus.
  • Proficiency with Advanced Excel, Outlook/Gmail, project management software, warehouse management systems, and process workflow creation.
  • Ability to present information and respond to questions from managers, clients, and internal/external customers.
  • Strong problem-solving ability in situations with limited standardization is strongly preferred.
  • Ability to interpret written, oral, diagram, or schedule-based instructions.
  • Experience leading teams of 40+ employees, building layers of leadership, and managing performance of direct reports.

Benefits

  • Work with a tech-powered fulfillment network across the US, Canada, the UK, and Europe.
  • Join a merchant-first company with proprietary AI-powered technology and real-time inventory visibility.
  • Be part of a global team with dedicated on-site support at every fulfillment center.
  • Work for a company that invests over $10 million annually in research and development.
  • Opportunity to work in a culture that values ownership, action, innovation, and diversity.

Interested in this position?

Apply directly on the company website

Apply Now

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