Operations Implementation Manager

1 month ago
Full-time
Lead
Project and Program Management
ShipBob

ShipBob

ShipBob is a global ecommerce fulfillment solution that empowers businesses to scale, offer 2-day shipping, manage inventory, and streamline shipments. With a focus on simplifying the shipping process, ShipBob provides best-in-class supply chain soluti...

Air Freight & Logistics
251-1K
Founded 2014
$330M raised

Description

  • Lead end-to-end operational onboarding for new merchants from post-sale handoff through graduation.
  • Serve as the primary operational point of contact during the first 30 days of onboarding and escalate fulfillment issues as needed.
  • Coordinate cross-functional execution with Fulfillment Center Operations, Solutions Engineering, Process Engineering, Merchant Success, Capacity & Forecasting, Sales, and other teams.
  • Manage the implementation lifecycle for multiple concurrent merchants while tracking milestones, readiness, and success criteria.
  • Work with partners to place merchants appropriately based on SKU profiles, pack expectations, and custom packaging needs.
  • Analyze volume needs, coordinate with forecasting teams, and adjust plans to support productivity and capacity.
  • Develop scalable operational solutions for merchant custom requirements that align with current processes.
  • Ensure compliance with food safety and other operational policies and regulations.
  • Support onboarding of sub-accounts into ShipBob’s operational ecosystem with a strong merchant experience.
  • Handle additional duties and responsibilities as needed.

Requirements

  • Minimum 8 years of experience in Fulfillment Operations and/or Operational Program Management.
  • Experience interfacing with merchants, suppliers, or external third parties.
  • Strong interpersonal skills and the ability to communicate effectively across operations, merchants, and internal stakeholders.
  • Proven track record of running initiatives and working cross-functionally to achieve goals.
  • Ability to manage multiple projects simultaneously.
  • Experience with Power BI and Microsoft Excel.
  • Must be located within 1 hour of ShipBob’s HUB in North Aurora, IL.
  • Willingness to travel approximately 75% of the time across the Midwest, with up to 25% travel to other regions as needed.
  • High EQ and the ability to work effectively in a team environment.

Benefits

  • Base salary targeted at $95,000-$106,000.
  • Eligibility for participation in ShipBob’s discretionary bonus plan.
  • Medical, dental, vision, and basic life insurance.
  • Paid maternity/parental leave program.
  • Paid holidays and flexible time off.
  • Paid sick leave.
  • Wellness days (1 day per quarter).
  • 401(k) match.
  • Access to ShipBob’s AI and productivity tools from day one at no cost.

Interested in this position?

Apply directly on the company website

Apply Now

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