German-Speaking Customer Experts for Household Electronics - Work In Greece

4 hours, 29 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Deliver customer service to German-speaking customers via phone, email, and chat for household electronics products.
  • Assist customers with product usage guidance, troubleshooting, warranty inquiries, and service requests.
  • Maintain accurate records of customer interactions and follow-up activities using CRM tools.
  • Collaborate with technical and sales teams to resolve customer issues efficiently.
  • Stay updated on product features, company policies, and industry developments.
  • Provide feedback to help improve customer service quality and processes.

Requirements

  • Fluency in German, spoken and written, is essential.
  • Proficiency in English is a plus.
  • Experience in customer service, ideally in electronics or household appliances.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a fast-paced, multicultural environment.
  • Familiarity with CRM systems and digital communication tools.
  • Willingness to relocate and work in Greece.
  • Customer-focused attitude with strong attention to detail.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • Health insurance.
  • Two extra salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

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