Pharmacy Liaison

4 days, 1 hour ago
Remote
Full-time
Junior
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Provide off-site support to patients, pharmacists, and providers through medication management services.
  • Complete prior authorization, benefit investigation, and financial assistance support for patients.
  • Educate patients on pharmacy services and encourage use of the hospital partner pharmacy.
  • Manage patient onboarding, refill requests, prescription renewals, and adherence follow-up.
  • Communicate directly with patients to improve medication awareness and continuity of care.
  • Resolve insurance-related issues and triage inbound inquiries.
  • Document patient information in the hospital EMR, Therigy, and proprietary tools.
  • Perform test claim adjudication, input data, and prepare follow-up action plans.
  • Participate in process improvement initiatives and support operational objectives.
  • Maintain confidentiality and handle sensitive patient information appropriately.

Requirements

  • State registration as a pharmacy technician is required.
  • National CPhT certification or equivalent is strongly preferred.
  • 2-3 years of experience as a Pharmacy Technician is required.
  • 3-5 years of Pharmacy Technician experience is preferred.
  • High School Diploma or GED is required.
  • Strong interpersonal and phone communication skills.
  • Comfortable proactively engaging patients, clinicians, payors, and pharmacies by phone.
  • Highly proficient in Microsoft Office, especially Excel and Word.
  • Ability to quickly learn new programs and adapt to specialized tools and workflows.
  • Experience with one or more specialty disease states such as transplant, hepatitis C, infectious disease, HIV, diabetes, MS, or oncology is a plus.

Benefits

  • Remote position with potential onsite work in clinic.
  • Must be located within 1 hour of Lakeland, FL for onsite needs.
  • Opportunity to work in a specialty pharmacy setting supporting complex patient care.

Interested in this position?

Apply directly on the company website

Apply Now

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