Patient Outreach Coordinator

1 month, 3 weeks ago
Full-time
Entry Level
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy.
  • Educate patients on the services offered by the Shields Specialty Pharmacy Program and explain benefits of the Shields care model.
  • Access patients' EMR and review chart notes prior to outbound calls to ensure familiarity with the patient's condition and situation.
  • Communicate clearly over the phone and provide compelling reasons why patients should use Shields pharmacy.
  • Identify medications requiring special storage and/or handling (e.g., hazardous or refrigerated medications).
  • Identify and arrange necessary supplies for select medications (e.g., sharps containers, needles/syringes, alcohol swabs, band-aids).
  • Quickly build rapport and empathize with patients while proactively engaging them telephonically and advocating for their needs.
  • Protect patient confidentiality and uphold Shields' values when handling patient information.
  • Perform other duties as assigned.

Requirements

  • 0–1 years' experience as a Pharmacy Technician or related experience.
  • High school diploma or GED required; Bachelor's degree or PTCB/ExCPT license is strongly preferred.
  • National certification from PTCB or equivalent is strongly preferred; applicants without certification must commit to obtaining required licensure within a mutually agreed timeframe (continued employment contingent on meeting requirements).
  • Strong verbal communication and phone skills with ability to present compelling reasons to patients.
  • Prior customer service and outbound call experience.
  • Ability to quickly build rapport, empathize with patients, and proactively engage them telephonically.
  • Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
  • Excellent communication, organizational, prioritization, and attention-to-detail skills.
  • Proficient in Microsoft Office, particularly Excel, Word, and Outlook, and able to learn new processes quickly.

Benefits

  • Employer-provided training and classes with opportunity to become nationally certified PTCB or ExCPT within 6 months of hire.
  • Support to obtain required licensure within a mutually agreed timeframe (continued employment contingent on meeting licensure requirements).
  • Equal employment opportunity employer with non-discrimination policies.

Interested in this position?

Apply directly on the company website

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