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Patient Engagement Specialist

2 months ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012
View All Jobs 24

Description

  • Proactively coordinate medication refills, including data entry and pharmacy claim adjudication.
  • Make outbound patient refill calls and complete refill requests.
  • Answer, resolve, and triage inbound inquiries from patients, providers, and pharmacy team members.
  • Clarify prescription orders with pharmacists and/or clinicians as needed.
  • Identify medications requiring special storage or handling, including hazardous and refrigerated medications.
  • Manage, organize, and update data using database applications.
  • Apply observations and recommendations to improve operations, productivity, quality, and customer service standards.
  • Identify trends, resolve problems, recommend improvements, and support process improvement initiatives.
  • Act as a communication point between patients, pharmacy liaisons, clinical providers, and internal teams.
  • Protect confidential and sensitive information and maintain professionalism in patient interactions.

Requirements

  • 1-3 years of experience as a pharmacy technician and with adjudicating claims.
  • State registration as a pharmacy technician is required.
  • National certification as a CPhT or equivalent is strongly preferred but not required.
  • If state registration is unavailable in the candidate's state of residence, national certification is required at time of hire.
  • High school diploma or GED required.
  • Experience managing refills, specialty pharmacy, working with clinical care teams, and working remotely is strongly preferred but not required.
  • Strong interpersonal and phone communication skills.
  • Highly proficient in Microsoft Office, particularly Excel and Word.
  • Ability to quickly learn new programs and adapt to proprietary tools and workflows.
  • Strong organizational skills, attention to detail, and ability to maintain confidentiality.
  • Must be willing to work flexible hours, including an early start as early as 7:45 AM/8:00 AM EST and overtime as needed.
  • Must have a high-speed, stable internet connection and a distraction-free remote workspace.
  • Must be able to use two company-provided monitors and keep camera on for most meetings.

Benefits

  • Remote work arrangement.
  • Flexible scheduling to meet business needs.
  • Opportunity to work with health system partners and support patient care management.
  • Potential for overtime based on patient care needs.

Interested in this position?

Apply directly on the company website

Apply Now

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