Customer Service Agent ( English/ French)

2 hours, 1 minute ago
Full-time
Mid Level
Customer and Technical Support
Sezzle

Sezzle

Sezzle is a payments company revolutionizing the buy now, pay later experience with interest-free installment plans, empowering consumers and merchants alike.

Diversified Financial Services
251-1K
Founded 2016

Description

  • Provide clear, prompt, detailed, and empathetic support to customers.
  • Resolve basic to complex customer inquiries via email, live chat, and phone calls.
  • Write clear and concise instructions to help customers use Sezzle services.
  • Build trust and strong working relationships with the customer support team.
  • Work with customers to understand how they use Sezzle and share feedback with Product and Development teams.
  • Advocate for customers by identifying and reporting opportunities to improve products and processes.
  • Communicate customer trends to leadership and suggest solutions on behalf of the customer.
  • Troubleshoot customer problems and actively seek solutions to customer needs.

Requirements

  • Must be based in Bogotá, Colombia and work remotely from within the country.
  • Must have full availability during the first 2 months; no vacations are approved in this period.
  • Must be able to work a fixed shift based in Central Standard Time.
  • Fluent in written and spoken English, Spanish, and French.
  • Excellent communication and interpersonal skills.
  • 3+ years of customer support experience.
  • Experience handling complex issues, troubleshooting, and problem resolution via email, phone, and/or live chat, preferably with software.
  • Bachelor’s degree or an equivalent combination of education and experience.
  • Experience with Zendesk, LiveAgent, or Jira is a plus.

Benefits

  • Competitive salary with a bonus structure and benefits package.
  • Performance bonus of 15%–25% of monthly salary.
  • Medicina Prepagada.
  • Streaming platform benefit.
  • Gym membership benefit.
  • 20 vacation days per year.
  • Remote work-from-home position.

Interested in this position?

Apply directly on the company website

Apply Now

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