Docker Support Engineer (Afternoon shift)

4 hours, 51 minutes ago
Full-time
Mid Level
DevOps and Infrastructure
ServiceRocket

ServiceRocket

ServiceRocket provides enterprise software services and a learning management system, helping organizations optimize their use of software tools to enhance collaboration, reduce operational friction, and drive business growth.

IT Services
201-500
Founded 2001
$1M raised

Description

  • Deliver high-quality technical support and develop expertise in Docker technologies and products.
  • Troubleshoot and diagnose critical, multi-layer issues across the Docker technology stack.
  • Resolve complex platform-level issues beyond routine ticket handling.
  • Partner with Engineering to identify bugs and drive technical resolutions.
  • Collaborate with cross-functional teams on shared support projects.
  • Lead enterprise customer calls and remote screen-sharing sessions to resolve complex issues.
  • Create and audit knowledge-base content to improve customer self-service.
  • Use AI and agentic tools responsibly to support problem-solving and workflow efficiency.
  • Surface support patterns, improve tools and workflows, and feed insights into the support platform.
  • Participate in on-call rotations and recommend process improvements to increase customer satisfaction.

Requirements

  • 3+ years of enterprise technical support experience at a high-growth SaaS technology company.
  • Bachelor’s degree in Information Technology, Computing, or a related field.
  • Experience with Docker products, including Docker Engine, Hub, and Desktop.
  • Extensive experience troubleshooting Docker technologies and SaaS products.
  • Deep Linux knowledge, including at least 2 years of experience.
  • Comfort with Go, Python, or JavaScript.
  • Familiarity with macOS, Microsoft Windows, and Linux systems.
  • Familiarity with Kubernetes orchestration and CI/CD software.
  • Strong written and verbal English communication skills.
  • Availability to work Wednesday through Sunday, 1:00 PM–9:00 PM Pacific Time, and eligibility to obtain required background checks or security clearances.

Benefits

  • Profit-sharing through the Share the Fruit program.
  • Stock options.
  • Health insurance for employees and families.
  • Retirement plan or savings funds, depending on location.
  • Career pathways for horizontal and vertical growth.
  • Monthly allowances for learning, technology, wellness, and Rockettoria.
  • Generous PTO plus a cultural heritage and community day.
  • Hybrid/remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Junior Technical Support Engineer

Everbridge 1001-5000 Internet Software & Services

Everbridge is seeking a remote Junior Technical Support Engineer in Canada to help customers resolve technical issues with its critical event management platform through troubleshooting, communication, and timely escalation.

TCP/IP
7 hours, 21 minutes ago

Sr Technical Support Representative

Axon 1001-5000 Professional Services

Axon is seeking a remote Canada-based Technical Support Representative to deliver technical hardware and software support for Axon Fusus customers and resolve issues across its video-security platform.

Linux
7 hours, 51 minutes ago

Service Desk Engineer

RFA 501-1000 IT Services

RFA is seeking a Service Desk Engineer to deliver first- and second-level technical support for its global managed-services clients across endpoint, cloud, security, and collaboration environments.

Android AWS Azure Cybersecurity iOS macOS PowerShell Python
1 day, 7 hours ago

Middle Support Engineer

N-iX 1001-5000 Internet Software & Services

N-iX is seeking a Middle Support Engineer to support a major European mobile operator by resolving customer incidents, improving monitoring, and maintaining service quality.

Azure C# Git JIRA PowerShell Python Redis SQL
1 day, 7 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers