Sr Technical Support Representative

8 hours, 32 minutes ago
Full-time
Mid Level
Customer and Technical Support
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1001-5000
Founded 1993

Description

  • Become an expert in the Axon Fusus solution, including applications, APIs, and product roadmap.
  • Provide customer technical support through phone, email, and chat.
  • Respond to and resolve inbound customer support requests.
  • Troubleshoot hardware, software, networking, and video-system issues according to escalation policies.
  • Work with video management systems, IP cameras, and Linux networking tools.
  • Collaborate with the Implementation team on geospatial setup of customer locations.
  • Document completed work in the Axon Fusus CRM support tool.
  • Participate in Axon Fusus training and certification programs to develop technical skills.
  • Meet or exceed support performance and quality goals.

Requirements

  • 1+ year of experience in information systems and networking.
  • Strong knowledge of enterprise network equipment, including routers, firewalls, tunnels, configuration, and data flow.
  • Systematic analytical and problem-solving ability.
  • Experience with security camera systems, VMS, DVR, and NVR solutions (strongly preferred).
  • Completion of, or progress toward, a college degree in a technical discipline.
  • Network+, Security+, or Linux+ certifications.
  • Ability to pass a Criminal Justice Information Services (CJIS) background check and maintain RCMP clearance.
  • Ability to work remotely from Canada.

Benefits

  • Base pay range of $24.34–$38.94 CAD per hour, with bonus eligibility.
  • 401(k) with employer match.
  • Discretionary paid time off.
  • Paid parental leave.
  • Medical, dental, and vision coverage.
  • Fitness programs and emotional and mental wellness support.
  • Learning and development programs.
  • Employee Resource Groups (ERGs).

Interested in this position?

Apply directly on the company website

Apply Now

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